NYU Langone is one of the nation's premier academic medical centers that includes five hospitals (Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Diseases, Hassenfeld Children's Hospital of New York, and NYU Lutheran Medical Center) and more than 200 ambulatory locations across the New York metropolitan area. It also includes NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research. Learn more about NYU Langone.
We have an exciting opportunity to join our team as a FGP Office Manager (40).
In this role, the successful candidate will be the adminstrative oversight of daily billing operations. Oversees CPC, Coordinator and Administrative staff, including recruiting, training, and management. Ensure timely billing/collections and revenue maximization, chiefly by standardizing charge submission process, as well as effectively supervising front end staff. In addition, in conjunction with the Faculty Group Practice Managers, develops policies and procedures, implements new processes (help to establish annual goals, revenue targets, and training/education programs; monitor government and third party reimbursement; develop and implement reporting mechanisms) and monitors compliance to established guidelines. Serve as the onsite FGP liaison to physicians, staff and administration.
- Recognizes routine problems and recommends suggestions, ideas and solutions
- Organizes, prioritizes and expedites own work flow and uses independent judgment
- Compiles daily statistical data as requested and reports data monthly to appropriate parties
- Maintains accurate, well-organized, up to date files for retrieval of needed documentation
- Receives, compiles, classifies, reconciles and consolidates data from varied sources
- Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice
- Resolves all complaints and problems using independent judgment and decision making skills, to ensure patient satisfaction and adherence to faculty practice standards
- Evaluate employee performance. Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities. Plans, coordinates and schedules the interrelated activities of the practice office. Participates in on-going training/development/monitoring of staff by the office.
- Meets routinely with billing coordinators to review current tasks and assignments. Assists in establishing priorities, and allocating resources as needed to support operations.
- Assist in the implementation of new charge capture technology to physician practices. Work with FGP consultant, FGP PMs, staff and vendor to address physician concerns, operational and IT issues. Help track these issues as new physicians are brought on to the application. Help to identify and quantify operational deficiencies that may be adversely impacting physician billing ie IT systems issues, process issues in other areas (registration, clinical/operational staff on the floor), etc. Assist in finding solutions to these issues
- With FGP Practice Managers, monitor weekly charge submission volume, weekly charges posted, daily cash, incomplete charges, denials, collection reports, refunds, etc. Develop dashboard to track these indicators and conduct routine meetings with the staff to discuss the results of these indicators and redirect staff efforts as needed.With FGP PMs and staff, attend physician billing meetings. Assist FGP PMs in meeting preparation including review of billing reports and presenting ad hoc analysis.
- Direct the review and documentation of the charge submission process for all practices. Determine best processes and implement uniformly across practices. Develop training manual to document the process for each practice.
- The credentials normally associated with this position include a Bachelor's Degree (Master's preferred) with a minimum of 3-5 years of relevant work experience or equivalent combination or training and relevant work experience.
- Ability to work in a fast paced multi-physician practice environment.
- Good communication, interpersonal and computer skills.
- Ability to develop and maintain effective working relationships with physicians, staff and patients.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit http://www1.eeoc.gov/employers/poster.cfm for more information.