The mission of the Center of Concern (COC), a non-profit social service agency, is to provide housing solutions, support services, and counseling for seniors, the disabled, and others in need, enabling them to live with dignity and independence.
Our Senior Support Programs help seniors maintain their independence in their homes with access to a variety of supportive services and eventual help with transitioning into affordable residential care. Seniors and adults with late-onset disabilities are provided with in-home assessments, ongoing case management, geriatric counseling, volunteer companionship and effective referrals to community resources by experienced social workers and counselors. Trained volunteers assist case managers with clients benefiting from weekly friendly visits, daily telephone reassurance calls, assistance with grocery shopping, housekeeping and light home maintenance and inter-generational activities with student and adult volunteers. Our Housing Solutions programs are supported by local governments and private support to provide housing and homelessness prevention assistance. Case Managers provide homeless individuals and families with shelter, life skills training and advocate for the needs of children and adults eligible for subsidized community services. Home Sharing opportunities are provided to help homeowners overcome isolation and better manage the rising costs of home ownership in suburban Cook County. In addition, our Suburban Cook County Resource Directory and Senior ASK program provides timely and effective referrals to overcome hardships and address challenges related to aging. Lastly, the Center’s Community Service volunteers provide legal, financial, employment, tax preparation and health screening services to residents of Cook County.
Duties and Responsibilities
Apply strong leadership and management skills to direct program operations in conjunction with agency mission and strategic goals with an emphasis on client case management intervention, execution of grant project awards and maintaining established partnerships with local agencies serving seniors and "at risk" populations.
- Allocate 40% (or hours equivalent to grant time allocations) of activity to direct case management services in keeping with agency mission and strategic goals
- Allocate 60% of activity on agency programs administration, effective client intervention protocols, delivery of housing program services to meet program year goals and assist Executive Director with marketing and outreach initiatives
- Recruit, hire and oversee training and orientation of all program staff (5 FTE) and interns
- Implementation and oversight of Housing Programs: Conduct assessments and coordinate needed services for individuals/families seeking housing assistance with an emphasis on government funded activities and the Home Sharing program.
- Coordinate the assignment of case management duties, creation of care plans and interventions for clients seeking housing assistance/homeless prevention.
- Administer effective data collection and outreach assignments to housing case managers to meet Housing grant budgets and reporting requirements.
- Oversee program staff's case management duties, creation of care plans, intervention strategies and outreach activities
- Supervise Volunteer Coordinator and Community Services Coordinator to ensure full range of client care.
- Assign case manager and intern duties to meet quarterly goals of housing grant project descriptions.
- Assign Senior Ask Line and agency intake procedures to meet goals established in public and private foundation support.
- Conduct program meetings and other staff meetings as required.
- Supervise program staff to manage, develop and support new internship opportunities.
- Participate in leadership team meetings with an emphasis on case management, grant administration, marketing efforts, and assignment of case manager duties.
- Cultivate existing relationships with partner agencies and funders to ensure effective communication, resources, and access to services
- Develop and implement strategies that will maximize the synergies among all present and new program areas
- Create a collaborative, cross functioning work environment which instills a one-team approach to client services and meeting agency service goals
- Maintain accurate records and ensure timely completion of allocated hours in bi-weekly payroll for program staff
- Organize and track program activity and case notes in Apricot system. Continually update and revise Apricot program to collect better data and assist programs/development in gathering better information
- Extract program service activity reports from the CRM in a timely manner to meet quarterly government and private foundation reporting requirements
- Oversight of the development, updating and review of the internal Resource Directory
- Provide Executive Director with monthly updates on all program activity and Year-to-date progress on grant records from data recorded in the Apricot (CRM) system
- Update and create written protocols for agency wide program activities.
- Provide monthly reports to Executive Director on program activity, community outreach and partnership activities
- Adhere to agency policies and work rules, including confidentiality and code of ethics.
- Other duties as assigned.