| The Sierra at Jack London Square is looking for a new full-time General Manager to oversee daily operations of this condominium community. Built in 2003, The Sierra is comprised of 219 residential units and 5 commercial spaces, a fitness center, a media room, a business center and conference rooms, outdoor heated pool, sauna and sundeck, newly installed top floor Grilling area, and several outdoor community spaces. |
The General Manager is responsible for day-to-day operation of the community. This includes overseeing the operation, maintenance, management, cleaning, renewal, replacement, care and upkeep of Common Areas as described in the governing documents, and all property of the Association.
In addition, the General Manager enforces compliance with the rules and regulations relative to the operation, use and occupancy of the property, maintains a cordial relationship with owners, tenants, contractors, vendors and employees.
The General Manager should have the ability to work a flexible schedule in order to meet the needs of the residents, visitors, contractors, vendors and employees and is generally on-call 24-hours a day, 7-days a week to supervise operational issues and emergencies.
- Manage building staff and vendors, including 24-7 onsite security/concierge staff, building engineer, custodians, and assistant General Manager.
- Consistently provide the highest level of service & support to residents of the community.
- Communicate to the Board on a weekly basis about issues involving the community, resident concerns, building /operations, employee concerns or changes in personnel, status of units, number currently on the market, number of units resided in by non-residents, new residents, closings and closings pending.
- With support of the building Engineer and support staff, oversee and deliver the highest level of cleanliness and service to homeowners and residents.
- Manage and report on the financial status of the Association to the Board of Directors, by completing monthly management reports, variance reports and other financial reports, as requested.
- Approve all expenditures and seek Board approval if expenditure is above pre-determined threshold.
- Institute operational processes and procedures to manage Sierra staff, vendors, and projects.
- Identify and address all violations of the governing documents in a timely and professional manner.
- Understand building safety procedures and role in maintaining a safe environment.
- Understand the building safety procedures and role in an emergency situation.
- Establish and maintain a proactive human resource function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations.
- In partnership with the Board recruit, interview, hire and terminate all personnel.
- Ensure that proper employee coaching and counseling and disciplinary procedures are utilized.
- Manage and oversee preventative maintenance schedule for the building Engineer, including weekly inspections and review of open action items.
- Daily review of open work orders and repair requests for common areas, mechanical assets and homeowner requests for service to ensure timely completion and appropriate billing.
- Manage all aspects of accounts payable, to ensure invoices are paid in a timely manner while managing the approved budget for the fiscal year.
- Responsible for the preparation of all board meeting notices, proxies, ballots, meeting packets, agendas and meeting minutes for all meetings of the Association and Board.
- Attend monthly Board Meetings, yearly HOA Meetings and any Special Meetings, at the invitation of the Board.
- Report to the Board any unpaid maintenance and assessments owed by owners and submit a written delinquency report to the Board.
- Oversee the collection and accounts for all assessments and use collection procedures when reasonably necessary as provided in the governing documents.
- Negotiate contracts with third parties, to be signed by an officer of the Association, for work, including repair and preventative maintenance, and upkeep of the Common Areas.
- Supervise the administration and monitor the performance of all work to be performed and services rendered by such contracts.
- Maintain files for all correspondence, bids, repair orders and maintenance records.
- Enforce the Rules and Regulations of the Association as expressed and set forth in the governing documents.
- Ensures compliance by the Association with all applicable laws and rules and regulations. Inform Board of any violations of such laws, rules or regulations and act upon the instruction and direction of the Board.
- Maintain on-site, necessary Certificates of Insurance as set forth in the governing documents.
- Oversee and ensure the accuracy of individual files for each unit.
- Maintain an accurate inventory of all furniture, fixtures, equipment, tools and supplies, including replacement parts and all other items of personal property included in the Common Area or owned by the Association.
- Ensure monthly expenditures are within budgetary guidelines.
- Report variances of actual as compared to budget line items in a monthly financial report to the Board.
- Coordinate monthly financial reports for the Board and Association membership with the Association’s accounting firm.
- Ensure that the building access procedures are in effect at all times.
- Ensure that all points of entry into the building are properly manned or properly secured.
- Trains the staff to ensure they are aware of and practice Access Control procedures.
- Maintain a clean, neat and professional appearance.
- Maintain a neat, organized, clean and safe work environment.
- Along with the building Engineer, oversee all unit repairs and maintenance to the property.
- Ensure that the rules and regulations as outlined in the Employee Manual are enforced and followed by all employees.
- Delegate tasks and coordinate multiple functions to most effectively and efficiently accomplish established objectives.
- Direct condominium operations by developing and implementing strategies, processes and services to provide customer service that meets or exceeds the needs of the owners and employees.
- Continually seek out areas for improvement, i.e. expense reduction, building upgrades and other ways to increase the value of the investment for all owners.
Qualification & Requirements
- CCAM certification required
- 7+ years experience in a leadership position in a condominium community.
- Strong analytical, problem solving and creative thinking skills are a must
- Strong budgeting and accounting experience
- Excellent, effective, and diplomatic verbal and written communication skills with residents, board members, and vendors
- Development of relationships and demonstration of good client relations skills
- Good understanding of project management and budget management.
- Proven leadership skills with the ability to establish and maintain effective working relationships
- Ability to balance multiple priorities and tasks and adhere to strict deadlines
- Ability to understand the building culture and work effectively with residents and vendors