Technical Specialist II (4805C) #23158
UNEX Administrative Depts
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: May 11, 2017
Position will remain open until filled
UC Berkeley Extension is one of the largest and oldest continuing education operations thriving in the United States, with 2,000 professional development and personal enrichment classes and approximately 38,000 enrollments annually. The UC Berkeley Extension Information Technology team has developed a large portfolio of applications and services including business analysis, support for departmental and enterprise mission critical applications as well as desktop and end user support services.
The Classroom and Technology Support team supports administrative and academic departments as well as students and instructors in the delivery of online and classroom instruction at multiple locations and facilities within the San Francisco Bay Area (Berkeley, San Francisco, and Belmont). Facilities supported include (5) computer-based classrooms, (3) computer labs and an inventory of roughly 70 general classrooms.
This is an intermediate level, operational technical support position. The Technical Specialist II provides second level technical and user support for administrative and academic environments. They assist instructors and/or staff in the use of computer and audio-visual equipment as well as network services such as Internet access, file sharing and printing services. This position assists with technical projects and can lead equipment roll out projects or aspects of larger projects. Success in this role will require excellent customer service, technical and time management skills. This position will work amid a team of technical support and customer service professionals responsible for providing all support services to instructors and students using classrooms.
This position works with instructional and/or administrative staff to support existing computer/audio-video technologies and users including: diagnose, troubleshoot and repair hardware; identify and resolve system software conflicts; build, manage, troubleshoot and deploy software images; evaluate, test, install, recommend, troubleshoot and maintain a broad range of software and equipment to meet business or instructional needs including standard desktop applications, online course support applications, supporting various version of Windows, Macintosh and Unix operating systems, anti-virus programs and network services; assist with asset and inventory management; create, manage and support Active Directory user and computer accounts, printer and file sharing services on servers; develop and maintain technical documentation, develop and deliver training and orientation to technical and non-technical users.
Provide level II technical support to instructors and staff in the use of technology for classroom-based, distance learning courses and offices
Design and lead trainings on use of equipment and software for technical support staff
Support the use of equipment and software such as Windows and/or Macintosh PCs, video conferencing tools such as Adobe Connect, graphics tablets, document cameras, data projectors, DVD/VHS players, video cameras, microphones and tablets
Support includes training users, creating instructions, responding to trouble calls and helping them to use the equipment effectively
Computer, Audio-Video Support and Network
Provide level II technical support for computer, AV equipment, peripherals, software and network. Install, repair, configure, maintain and setup computers, operating systems, and software in both academic and administrative environments
Collect data, provide technical research, contribute to technical projects and lead equipment roll out projects
Provide training to other technical support staff as needed
Document all additions, configuration changes to workstations
Track and maintain accurate equipment inventories
Secure workstations against theft and malicious software
Contact vendors to report problems and arrange for warranty repair
Troubleshoot network and file permission issues
Deliver equipment to other centers
General Classroom Support and Customer Service
Provide general classroom support as needed
Assist with room set ups
Delivering course materials and special packets to classrooms
Cover the service desk
Respond to and providing on-site support to instructors and students
Stock classroom supplies
Open and close facility
Maintain appropriate access to classrooms
Resolve room scheduling issues as needed
Install, and train others to install, projection screens, assemble carts, tables and other furniture used in classrooms
Mount equipment to walls, ceilings or floors
Set up electrical equipment to support the use of laptops, tablets and other mobile technologies
Work with contractors on projects to install infrastructure such as electrical, network cabling and equipment and audio-visual cabling
Significant experience installing, configuring and troubleshooting Windows and Macintosh desktop clients as well as audio-visual equipment.
Experience supporting network services such as file and print services and supporting Windows domain environments.
Significant experience with network deployment tools such as Ghost Suite.
Must have excellent oral and written communication, customer service and problem solving skills.
Must be able to work, and lead, in a team environment, have a desire to constantly learn new technologies and to share knowledge with team members.
Must be able to work independently and take initiative.
Must be able to work under pressure with conflicting deadlines while maintaining a professional demeanor.
Must be able to interact effectively and courteously with a diverse group of users, including instructors, students, and team members.
Must be able to perform all functions of the position.
Must have knowledge and experience with web-based video conferencing and social networking technologies.
Must be able to lift up to 50 pounds with or without accommodation.
Prefer current Linux, MCP or MCSE, A+ and/or Network+ certification.
Licenses or certifications required, if any:
Must have a valid California Driver's License.
5+ years of experience supporting PCs and users in a professional environment.
Experience repairing electronics equipment.
Windows script development, and Unix/Linux/Macintosh skills a plus.
Salary & Benefits
Salary range is $23.73 (Step 1) - $27.22 (Step 4) per hour. For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
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