Student Support & Career Coordinator
$22.34 - $24.34 Hourly
$3,872.37 - $4,219.13 Monthly
$46,468.44 - $50,629.56 Annually
Job Type: Full-Time, Union
Location:Oregon City Campus, 19600 Molalla Avenue, Oregon City, Oregon
Department:Academic Foundations & Connections
Description: This position will remain open until filled. For full consideration, application materials should be received by May 14, 2017.
In operation since 1966, Clackamas Community College (CCC) now serves over 30,000 students in credit, non-credit and community education. We are looking for a progressive, innovative person who has experience working in higher education to assist in providing top quality educational services for our students. This position is managed by the Director of Student and Academic Support Services within the student services area -- inside a unique division that combines instruction, enrollment and student services. The emphasis of this position will be on providing high quality career services to students, and developing strong relationships with our staff, faculty, community and employer partners.
POSITION PURPOSE: Facilitate the coordination and communication of existing and new completion programs and initiatives. Serve as ombudsman to current and completing students seeking advice on a variety of campus and transition-related issues. Provide customer support and problem-solving to students and families throughout the education and completion process, including career selection and employment support.
Essential Functions: Coordinate problem resolution for students in Enrollment Services and Student and Academic Support Services.
Support Director of Student and Academic Support Services, Associate Dean and Dean of Academic Foundation and Connections in problem resolution for students experiencing difficulty.
Coordinate communication among college employees regarding Student Success Completion Services (veteran's services, career services, advising, evaluation/graduation services, Cooperative Work Experience, CASE, career counseling, Work source and instructors).
Support Director of Student and Academic Support Services and Dean of Academic Foundations and Connections with web presence and document/communication flow to students.
Track student progress and completion data regarding advising, career, and graduation services.
Assist and coordinate the administration and logistics for student orientation, completion of transfer, and career technical programs, including post-graduate orientation and College to Career 3-Step Prep seminar course. Includes integrating existing "online" and "in person" resources and individual appointments as needed. Collaborate with other programs on campus to develop an annual career fair.
Conduct appropriate research regarding student success and completion practices including call and mail campaigns, reading and review, writing surveys and conducting focus groups. Includes campaigns to identify completion, dropout, stop-out and other student marketing research.
Write reports regarding program success and impact.
Assist Director of Student and Academic Support Services in evaluating the progress of student progress and completion programs to ensure continuous improvement and growth.
Coordinate the recruitment cycle of Peer and FWS students, as well as their ongoing training. Provide scheduling for PA and FWS students, and feedback on quality of work provided. Monitor PA/FWS hours worked. Coordinate with financial aid for student tuition waiver programs. Represent PA and FWS needs at various meetings and on committees.
Work with Director of Student and Academic Support Services and CCC Marketing team to develop and implement district-wide marketing to students and with an emphasis on progress and completion programming.
Work with appropriate System Support Specialists to identify and use appropriate technological solutions to support communication success for all students.
Work on special projects as directed.
Participate in departmental and college wide meetings as necessary.
Develop and maintain cooperative working relationship with colleagues, College staff, supervisors, other organizations and the public.
Follow all safety rules and procedures for work areas.
AUXILIARY JOB FUNCTIONS: May provide assistance to other department personnel as workload and staffing levels dictate. Maintain proficiency by attending trainings and meetings, reading materials and meeting with others in areas of responsibility. Maintain work areas in a clean and orderly manner.
The education and/or work experience sections of your online application form must demonstrate that you meet all of the following Minimum Qualifications. The information on the cover letter/resume will not substitute for the completed application.
MINIMUM/MANDATORY EDUCATION AND EXPERIENCE REQUIREMENTS:
Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills and abilities would be: Bachelor's degree AND a minimum of 3 years' experience.
KNOWLEDGE: Knowledge of higher education and/or community college enrollment services including Financial Aid and Academic Advising. Knowledge of mediation and/or assessing student issues, and conflict resolution. Knowledge of college resources, communication strategies, and retention strategies. Knowledge of community colleges and general business operations, processes, and procedures.
SKILL: Skill in the use of personal computers; office software programs including MS applications such as Word, Access, PowerPoint and Excel; phone system; and standard use of office equipment. Skill in student information systems (e.g Ellucian Colleague).
ABILITIES: Ability to establish and maintain an effective working relationship with students, staff, other agencies and the general public; manage time effectively; read and interpret schedule, policies, regulations, and laws as they relate to this job; communicate effectively, both orally and in writing, including the ability to provide service and support to varying individuals and groups; maintain a high degree of discretion when dealing with sensitive/confidential information. Physical ability to perform the essential job functions.
Requirements & Desirables:
Valid Oregon Driver's License
Bi- or multi-lingual abilities, especially Spanish
Other Job Elements:
The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
PHYSICAL DEMANDS OF POSITION:
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 25 pounds. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, calculator, telephones and other standard office equipment.
TOOLS AND EQUIPMENT USED:
Telephone, computer, laptop, keyboard, monitors, mouse, calculators, printers, scanners, and other standard office equipment.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions and background noises.
Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.
Works under the direction of the Director of Student and Academic Support Services.
Clackamas Community College is a diverse community that provides equal opportunity in employment, activities, and its programs.It is the policy of the Clackamas Community College and its Board that there will be no discrimination or harassment in any educations programs, activities or employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information or any other status protected under applicable federal, state or local laws.
The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under anti-discrimination laws.
Persons having questions about equal opportunity and nondiscrimination should contact the dean of Human Resources for Clackamas Community College in Barlow Hall at the Oregon City campus, 503-594-3300. Please note the following areas of responsibility, should you need relevant resources or information: Section 504 Coordinator, Disability Coordinator, Oregon City campus, 503-594-3181; Title II Coordinator, Associate Dean, Oregon City campus, 503-594-3392; Title IX Coordinator, Dean, Human Resources, Oregon City campus, 503-594-3300.
CCC only accepts applications through this online application system. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline.
For assistance with this, please email email@example.com. For technical assistance with your application, please call (855) 524-5627.
Please note: This is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.
Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered.
Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want the college to consider towards placement.
Clackamas Community College participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant.
The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Clackamas.
REASONABLE ACCOMMODATION STATEMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Clackamas Community College are expected to perform tasks as assigned by Clackamas Community College supervisory/management personnel regardless of job title or routine job duties.
VETERAN'S PREFERENCE STATEMENT:
Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.
MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.
You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records/
For information regarding Veteran's Preference qualifications, visit the following website: http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq
To apply, visit: https://agency.governmentjobs.com/clackamascc/default.cfm?action=jobbulletin&JobID=1721341
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