| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
Intercollegiate Athletics (ICA) has outstanding opportunities for temporary part-time Customer Service Team Members.
Customer Service Team members are required for a variety of University and Athletic Department events. Team members fill multiple staffing posts ushers, guards, & ticket takers - that may vary from event to event and are responsible for providing a safe, fun and memorable environment for our guests. The Customer Service Team serves our fans, supporters, alumni, the university community, media outlets and each other. The staff ensures that events are conducted in a manner consistent with University guidelines, the Pac-12 conference, and NCAA policies and procedures.
This position is a temporary, part-time position for Husky Football Stadium Customer Service Team, which requires availability for seven Husky Football Games in the fall: September 9th, September 16th, October 7th, October 28th, November 4th, November 18th, and November 25th, 2017. Opportunities to work other Athletic Department events may be available.
Exceed all guests' expectations with customer service and satisfaction. The Customer Service Team is WELCOMING, MOTIVATED, KNOWLEDGEABLE, ACCOUNTABLE and GOES ABOVE AND BEYOND.
Provide access control, crowd management, and ensure the venue is safe for guests.
Understand University of Washington policies and procedures.
Understand emergency procedures for both medical and evacuation purposes.
Specific job duties include but are not limited to: greeting guests, ushering guests to their seats, resolving guest complaints, collecting lost and found items, assisting with lost children/parents, identifying prohibited items, scanning tickets, and providing assistance whenever necessary.
Comprehensive knowledge of the Customer Service Team handbook and relevant game day information.
Attend annual Customer Service Team training sessions.
Complete additional duties as assigned.
18 years of age or older
Must be available nights, weekends, and holidays
Must attend Customer Service Team training prior to first Husky Football game
Must be available for a minimum of six Husky Football game days
Ability to stand, sit, walk, and climb stairs throughout the event
Required to occasionally lift 10 lbs, unaided.
Experience in event work or other related fields
Ability to work well with others
Positive attitude toward taking on additional job responsibilities
Authorization to work in the United States of America
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration
| Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check. |
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.