Technical Specialist I (4805C) #23154
UC Extension-San Francisco
UNEX Administrative Depts
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: May 10, 2017
UC Berkeley Extension is one of the largest and oldest continuing education operations thriving in the United States, with 2,000 professional development and personal enrichment classes and approximately 38,000 enrollments annually. The UC Berkeley Extension Information Technology team has developed a large portfolio of applications and services including business analysis, support for departmental and enterprise mission critical applications as well as desktop and end user support services.
The Classroom and Technology Support team supports administrative and academic departments as well as students and instructors in the delivery of online and classroom instruction at multiple locations and facilities within the San Francisco Bay Area (Berkeley, San Francisco, and Belmont). Facilities supported include (5) computer-based classrooms, (3) computer labs and an inventory of roughly 70 general classrooms.
This is an entry level, operational technical support position. The Technical Specialist I provides entry level technical and user support for administrative and academic environments. Success in this role will require strong customer service, technical and time management skills. This position will work amid a team of technical support and customer service professionals responsible for providing all support services to instructors and students using classrooms.
This position works with instructional and/or administrative staff to support existing computer/audio-video technologies and users including: diagnose, troubleshoot and repair hardware; identify and resolve system software conflicts; deploy software images; evaluate, test, install, troubleshoot and maintain a broad range of software and equipment to meet business or instructional needs including standard desktop applications, online course support applications, supporting various version of Windows, Macintosh and Unix operating systems, anti-virus programs and network services; assist with asset and inventory management; support Active Directory user and computer accounts, printer and file sharing services on servers; maintain technical documentation and provide training and orientation to technical and non-technical users.
Provide level I onsite, email, and telephone support to instructors and staff in the use of technology for classroom-based, distance learning courses and offices
Respond to requests for assistance with computer, audio-visual, network and software problems in a timely manner
Support the use of equipment and software such as Windows and/or Macintosh PCs, video conferencing tools such as Adobe Connect, graphics tablets, document cameras, data projectors, DVD/VHS players, video cameras, microphones and tablets
Support includes training users, creating instructions, responding to trouble calls and helping them to use the equipment effectively
Computer, Audio-Video and Network Support
Provide level I technical support for computer, AV equipment, peripherals, software and network
Install, repair, configure and setup computers, operating systems, and application software in both academic and administrative environments
Provide scheduled maintenance and support for computer and audio-video equipment
Collect data and contribute to technical projects
Deliver equipment to other centers
Evaluate and diagnose hardware and equipment failures
Document all additions, configuration changes to workstations
Track and maintain accurate equipment inventories
Secure workstations against theft and malicious software
General Classroom Support and Customer Service
Provide general classroom support as needed
Assist with room set ups
Deliver course materials and special packets to classrooms
Cover the service desk
Respond to and providing on-site support to instructors and students
Stock classroom supplies
Open and close facility
Maintain appropriate access to classrooms
Resolve room scheduling issues as needed
Assist with the installation of projection screens, computer carts, tables and other furniture used in classrooms
Mount equipment to walls, ceilings or floors
Set up electrical equipment to support the use of laptops, tablets and other mobile technologies
CompTIA A+ and/or Network+ certification
Windows MTA and/or MCSA
Must have a valid California Driver's License.
Experience installing, configuring and troubleshooting Windows and Macintosh desktop computers. Experience working with Windows file sharing and print servers.
Experience supporting Audio-Visual equipment such as projectors, video cameras, wireless microphone systems, etc.
Experience with network deployment tools such as Ghost Suite.
Proven experience resolving issues with Microsoft Office and other typical desktop applications.
Must have excellent oral and written communication skills, customer service, and organizational and problem solving skills.
Must be able to work in a team environment, have a desire to constantly learn new technologies and to share knowledge with team members.
Must be able to work independently and take initiative.
Must be able to work under pressure with conflicting deadlines while maintaining a professional demeanor.
Must have a clear understanding of good customer service.
Must be able to interact effectively and courteously with a diverse group of users, including instructors, students, and team members.
Must be able to perform all functions of the position.
Knowledge of web-based video conferencing and social networking technologies.
Must be able to lift up to 50 pounds with or without accommodation.
1 to 3 years professional experience supporting PCs.
Experience with systems administrations tasks on networked workstations and domain servers running Windows 7/XP/2000/2003/2008.
HTML editing, and Unix/Linux/Macintosh skills a plus.
Salary & Benefits
Salary range is $20.14 (Step 1) - $23.01 (Step 4) depending on experience. For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
A valid driver's license and DMV check for driving record is required.
This position is based out of Berkeley Extension's downtown San Francisco location.
Monday - Thursday 2:00P-10:00P
Total: 39 hours per week.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
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