Confidential Office Support II
Classification: Confidential Administrative Support -12 Month-PSL II
Department: Human Resources, Diversity & Inclusion
Sub-Division: Human Resources
Salary Range: $4,130- $9,012 per month
Appointment Type: Ongoing
Time Base: Full-Time
Monday - Friday, 8:00 AM - 5:00 PM
Be an integral part of shaping the future of California State University, Fullerton. We, at the division of Human Resources, Diversity and Inclusion, are seeking a driven, versatile, and eager professional to join our dynamic, award-winning team as a Confidential Office Support II. This individual will be instrumental in supporting the University's Labor and Employee Relations and Compliance by upholding standards, policies, and procedures.
Reporting to the Director of Employee and Labor Relations and Compliance, (LERC), the Confidential Office Support II supports the managers in the LERC unit, including the Discrimination, Harassment and Retaliation (DHR) Administrator. The incumbent works closely with colleagues within Human Resources, Diversity and Inclusion (HRDI) to carry out the duties and responsibilities of the LERC unit.
Serves as a key point of contact to the University community, including administrative and academic offices; California State University (CSU) campuses; the Office of the Chancellor; campus and statewide union officials; and internal/external customers. The successful candidate will interpret and explain applicable collective bargaining agreements; campus policies, procedures, guidelines and practices; technical letters; coded memorandum; and executive orders, Provides basic advice and mid-level consultation to the campus regarding the performance evaluation process; employee job performance; attendance; corrective action/discipline; letters of counsel; letters of reprimand; letters of rejection during probation; DHR related matters; work place investigations; contract language interpretation; grievances/complaints; and/or appeals.
The incumbent participates in investigations, internal reviews, and fact-finding activities. Drafts corrective action memos, notices; performance evaluations, and other corrective/disciplinary documents in support of the recommended action. Assists with State Personnel Board Hearing and Faculty Hearing Committee matters. Reviews all performance evaluations for CBA compliance and identifies areas of concern; may consult with the appropriate administrator and provide feedback if narrative/ratings suggest performance concerns.
Upon receipt of a grievance, complaint, information request, or unfair labor practice charge, establishes and maintains LERC case files identifying required deadlines; researches and identifies specific CBA articles that apply; gathers all supporting documents for file review; inputs activity into LERC case system file and the Chancellor's Office GARB System. Coordinates all aspects of the grievance process; attends grievance or complaint meetings; takes notes and assists administrators during meetings and when preparing responses; conducts analysis and research of the issues raised; tracks timelines for all levels to ensure deadlines are met or maintained, or arranges for time extensions; prepares high quality draft responses, ensures proper notification practices and due process procedures have been met including compliance with CBA document delivery requirements.
Researches labor and employee relations and DHR issues using Title V, Title VI, Title VII, Title IX, Education Code, CSU policies and procedures, including coded memorandum, State Personnel Board rulings, legal rulings, and state and federal law; researches and coordinates document and information collection for preliminary and formal unfair labor practices, assists in gathering documents related to legal action, corrective/disciplinary action letters, and/or Notice of Adverse Action for review. The incumbent receives and logs all information requests and gathers information in consultation with LERC director and managers; conducts analysis of requests, gathers data, determines if preparation costs are involved, determines if requests should be billed; acknowledges requests; and drafts responses for LERC director and managers.
Prepares template letters; carries out various projects and research assignments with internal and external customers. Assists in developing and conducting training on LERC and DHR topics and provides information on resources. The incumbent is responsible for acquiring necessary job knowledge through independent study and professional development resources such as conferences and webinars.
Coordinates and schedules meetings for the LERC director and managers with internal and external cohorts; coordinates LERC calendars; prepares files; takes meeting notes and/or leads meetings; researches and prepares complex reports and documents in support of the LERC unit. Collaborates with LERC director and managers to develop, best practices tools, performance management guides, tutorials, Manager's Tool Kit, FAQs, and procedural updates including relevant links.
This position requires a high level of tact, confidentiality and discretion when carrying out job duties. The incumbent maintains high confidentiality in all verbal, written and electronic communications and performs at a highly ethical, professional and courteous level at all times. Other duties as assigned.
Bachelor's degree or equivalent related experience AND three (3) years of experience in a responsible employee relations or labor relations environment in Human Resources, with progressive levels of experience and responsibilities. Proven ability to multi-task, prioritize, organize, and complete multiple competing priorities while meeting deadlines. The candidate must have strong working knowledge of labor relations and employee relations principles, and complex bargaining agreements; ability to conduct effective and detailed investigations including experienced interviewing skills and strong writing skills evidenced by polished, complete, detailed work products and report writing that includes evidence of a detailed, neutral, and analyzed review that incorporates relevant policies, procedures and processes. Ability to interpret Memorandums of Understandings; federal and state laws; standard human resources policies and procedures. The candidate must be highly organized and results oriented with excellent planning, coordinating and organizational skills; strong working knowledge of office computer technology and software applications, strong working knowledge of Microsoft Office including Excel with the ability to create spreadsheets with charts/graphs; ability to operate basic office equipment, such as copiers, scanners, etc.; proven ability to review simple to complex data; ability to analyze, and provide findings to make sound recommendations. The candidate must have a proven ability to interact and adapt to a diverse campus community with tact, diplomacy, and professionalism; advanced levels and use of business English protocols in all verbal and written interactions while delivering excellent customer service; ability to be gracious even during tense, trying and/or challenging interactions; ability to work alone, collaboratively, and in teams. Requires strong individual contributor and team member role in support of the LERC unit, the Division of Human Resources Diversity and Inclusion, and the University; demonstrated ability to be highly discreet and confidential at all times.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
Special Working Conditions:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Application Deadline: 25-May-2017
Apply online at: https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=11720&siteid=76&AReq=9535BR
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