Requisition Number: STFR003660
Division/College: College of Computer and Information Science
Location: Boston Main Campus
Full-time/Part-time: Full Time
Responsible for the management, development, and planning of academic advising services in the College of Computer and Information Science. This includes: long-term planning, implementation and assessment of College advising and retention programs; preparation, dissemination, and implementation of academic policies and procedures to students, faculty, and advisors; oversight of advising support systems and web systems; management of UG advising budget; and hiring, training, supervision, development and assessment of the professional Academic Advisors and Academic Assistant Directors. Manage College-wide advising processes and policies (e.g. reviews of students' academic progress and petitions, graduation clearance; review of College publications, websites, etc.). Represent the College on College and University committees to provide the perspective of CCIS (such as Advising Network, Senior Clearance/ASC development through Salesforce, End of Term letters through Salesforce, Student Success Collaborative, etc.). Oversee Academic Advisors' and Academic Assistant Directors' collaboration with combined-major colleges and other student support groups on campus.
The Director will cultivate and maintain positive relationships with colleagues, both within and outside of CCIS to support the mission, strategic planning, and daily operations of advising. He/she will work closely with colleagues in other academic/administrative areas to provide feedback and facilitate seamless operations, resolving on-going or potential problems to maximize positive student experiences. Provide direct academic advising to students with difficult or complex academic situations, especially in cases where college or university policy is involved.
Management & Supervision of Academic Advising
-Responsible for establishing and implementing the overall mission and goals of undergraduate advising, developing new initiatives to move the mission forward.
-Responsible for ongoing development, management, and oversight of all College-wide advising processes: including staffing and teaching CS/IS Overview 1 course, required first semester appointments, senior clearance, freshman seed, academic progress for financial aid review, advising related communication and website updates, academic probation review, end of term letters, etc.
-Supervise advising staff, including hiring, supervision, on-going training, development, and performance appraisal.
-Collaborate proactively with CCIS Deans to resolve policy and academic issues related to student advising and persistence.
-Prepare for and run weekly advising meetings to discuss current and upcoming activities of the office, new initiatives, new processes and procedures, and answer questions.
-Work collegially with CCIS Assistant Dean of Co-op to assign co-op patterns, resolve co-op eligibility issues and reconcile co-op patterns.
-Continually reviewing processes and communication to improve students' navigation of and access to designated advisors, resources, and supports at various stages of their educational progression.
-Manage academic review process and graduation clearance process in terms of both data, content of information sent to students, and work of advisors and staff.
-Represent CCIS perspective and concerns in University-wide committees such as the Advising Council and ad hoc committees as needs arise. Also work with other offices (IS, Salesforce, Registrar's Office, other colleges) to help develop new systems and processes.
-Help advisors work through difficult cases and serve as next level advisor for students and parents who have difficulties that assigned advisors cannot address. Demonstrate exceptional customer service skills in all written and oral communication with all different constituents including students, parents, staff, faculty members, etc.
-Update content for advising section of the College website and oversee annual review of website and social media outlets.
-Work closely with persistence Assistant Academic Director to review sensitive cases, academic probation and other persistence cases.
-Teach CS 1200 in fall semester.
-Assist with strategic planning, setting goals and objectives, and implementation and evaluation of new and existing services and programs.
-Prepare and analyze data for Associate Deans and academic advisors using Argos and Salesforce reporting systems.
Management of UG Student Retention-Related Programs/Projects
-Strategize long-term program planning of advising and retention programs based on assessment and evaluation of programs and analysis of data.
-Work with CCIS Associate Deans and advisors to discuss trends and propose new programs and initiatives to engage students.
Budget Overview and Management
-Plan yearly advising budget.
-Monitor advising budget, working closely with the Assistant Dean of Cooperative Education.
-Monthly review and reconciliations using SSB, Banner e-Print Reports, and Concur.
-Work with CCIS finance personnel to resolve budget issues.
Masters degree and 5 to 8 years of experience in a higher education advising setting; strong supervision, administrative, organizational, analytical, and communication skills; ability to both think strategically at a high level and attention to detail; understanding of student retention trends; knowledge and competence in technology and systems; ability to analyze quantitative data; ability to both take initiative and to work as a member of a team; strong ability to manage many projects simultaneously; ability to represent the College in a variety of settings with both internal and external constituencies; experience interpreting and applying academic policies; management and supervisory experience. This role also requires extreme sensitivity and appropriate handling of confidential information, ability to multitask and work effectively in an environment that is subject to frequent interruptions.
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.
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