| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
The UW School of Medicine has an outstanding opportunity for a Financial Aid Counselor.
The SOM Financial Aid Counselor will provide counseling services to School of Medicine (SOM) financial aid students, applicants, and other interested parties regarding School of Medicine financial aid eligibility, application process, awarding, aid disbursement, and loan repayment. The SOM Financial Aid Counselor reports directly to the SOM Financial Aid Director and routinely interacts with the Academic Affairs deans, directors, managers, staff, and School of Medicine faculty and staff within the five-state WWAMI region regarding financial aid inquires. This position will exercise independent judgment, solve problems, and have thorough understanding of the federal, state, and institutional rules governing the various forms of financial aid.
Under minimal direction of the Director for Financial Aid, the SOM Financial Aid Counselor will review and verify data for student financial aid applications; award and utilize professional judgment in revising financial aid to students; and assist students in receiving aid. Major duties and responsibilities to include:
1. Provide in-person advising and counseling for students, applicants, and others seeking information and assistance with all aspects of the financial aid application, eligibility, and disbursement process, while adjusting content to the level of background of each client. In counseling, analyze the student's circumstances in the context of financial aid eligibility and the student's interests, and use discretion and professional judgment where appropriate in addressing the student's situation. Determine when standard procedures may be inadequate to meet the student's needs and advocate for the student for exceptions to policy with the SOM Financial Aid Director. Advise and assist students, applicants and others over the phone, by e-mail and mail regarding SOM financial aid questions and issues.
2. Utilize professional judgment to accommodate and counsel students regarding special circumstances. Review special circumstances presented by the student in person or by means of written requests. Make appropriate revisions to student eligibility, cost of attendance or financial aid to accommodate the circumstances that are within the law and institutional policy and funding guidelines, and defensible. Verify or correct application information, track through automated correction process or enter data directly through CPS On-line. Document professional judgments and corrections, justifying actions that will withstand review by audit. Award and revise financial aid in accordance with federal, state, institutional and departmental regulations and guidelines.
3. Review a variety of reports such as admission lists, WWAMI lists, class lists, away clerkship lists to compare new data to current information, analyzing data for appropriateness and accuracy in financial aid budgets and awards, contacting students or outside parties when necessary for clarification, making determinations as to how this affects student eligibility, adjusting the student budget and the aid package and notifying students of changes.
4. Participate in outreach activities to increase community awareness of financial assistance for medical education. Assist in providing SOM financial aid outreach at admissions interviews, to WWAMI regional students, and pre- medical workshops in a variety of settings, including on and off campus, day, evening, and weekend venues. Coordinate presentations with sponsoring groups and other presenters, determining in advance the appropriate equipment needed and handouts and materials to be provided.
5. Review federal and state written updates and attend training and information meetings to maintain current knowledge of regulatory and institutional changes and policies relative to financial aid.
6. Counsel students on debt management and access NSLDS database and Campus Partners database to get individual student loan information. Participate in debt management education for UW medical students.
7. Assist with review of School of Medicine appeals, special projects and tasks.
Bachelor's Degree in Student Personnel Services, Social Services, or related field.
At least 2 years' experience in the financial aid administration of federal, state, and institutional aid programs to include experience with the federal delivery system, verification and awarding aid.
Proven administrative, financial and problem-solving skills.
Demonstrated ability to work well with people from diverse backgrounds students, coworkers and other parties.
Computer proficiency with spreadsheets, word processing and databases in a Windows environment.
Proficiency in providing written and oral communication.
Ability to handle confidential information responsibly.
Ability to work across multiple levels of an organization to achieve results.
Ability to interpret and communicate to others complex policies and procedures.
A master's degree in student personnel services or related field.
Additional years of financial aid experience in a large medical school setting.
Familiarity with the UW Student Database and proficiency in the use of financial aid modules.
Specialized training in the use of the National Student Loan Database and/or Campus Partners Database.
CONDITIONS OF EMPLOYMENT
Standard working hours are 8AM to 5PM, Monday through Friday. Occasional deviations from these hours may be required for workshops, training, or special events. Many of the activities in the financial aid office are cyclical with heavy processing during late spring and summer months.
The financial aid counselor works under continuous pressure to meet federal, state, university, and school imposed deadlines while maintaining extreme attention to detail and accuracy. Errors may result in significant liability for students as well as the institution. Counselors must successfully balance the pressures to complete assigned tasks, attend professional and developmental workshops, meetings and training opportunities, evening and weekend hours, and the requirement to stay within a 40 hour work week. Overtime is limited due to budget constraints.
A satisfactory outcome from a criminal background verification will be required prior to hire.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.