The Highlander One Stop Counter (HOSS) is a campus initiative that has consolidated services to maximize efficiency, improve customer (student) services, and to foster staff development and interaction. Consolidation of the student services functions, mainly Financial Aid, Registrar, Student Business Services, and Undergraduate Admissions, has increased efficiency and improved the manner in which the services are delivered to customers. The overall goal of the HOSS is to create a customer service oriented environment that establishes a welcoming sense of transparency and accessibility for UCR students. Incumbent must be able to maintain a high level of organization in the administration of duties with frequent interruptions and adjust priorities as circumstances dictate. Incumbent will be required to work in a complex environment providing high level independent customer service to walk-in traffic addressing a wide range of questions that require an in-depth knowledge of various systems, processes, and federal and state regulations. Incumbents must be able to work independently, use sound professional judgment, and work in a diverse environment. This position will report to the HOSS Supervisor and have an indirect reporting line to Undergraduate Admissions. Additionally, the incumbent will provide information and assistance to customers regarding procedures, policies, regulations and programs governing the areas of Financial Aid, Registrar, Student Business Services, and Undergraduate Admissions. Come join our team and contribute to UCR's reputation for extraordinary diversity, superior value, groundbreaking research and graduates who succeed.
The budgeted hiring range for this position is $20.59 to $22.05 an hour.
A University of Distinction and Diversity widely recognized as one of the most ethnically diverse research universities in the nation, the University of California, Riverside current enrollment is more than 20,000 students, with a goal of 21,000 students by 2020. The campus is in the midst of a tremendous growth spurt with new and remodeled facilities coming on-line on a regular basis.UCR is loca...ted approximately 50 miles east of downtown Los Angeles. UCR is also within easy driving distance of dozens of major cultural and recreational sites, as well as desert, mountain and coastal destinations. UCR is one of 10 universities within the prestigious University of California system, and the only UC located in Inland Southern California.