This position will answer multi-line telephone system; greet research participants and visitors; enter study data and other information using Excel, Access, and other database platforms; prepare and mail letters, packets, and record requests; call medical facilities to check record request status; prepare research participant charts; receive and check medical records; open and sort mail and packages; prepare and send documents and packages for courier services; assist with submission of invoices; photocopy and file documents and charts; schedule/reschedule participant appointments; order and check-in supplies or other items as necessary.
High school diploma/GED. Two years of college, secretarial, or business/medical vocational training or professional experience required. Experience with medical records and databases/data systems. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula. Excellent communication skills required, in person and on the telephone. Ability to effectively interact with a diverse group of participants and their families. Computer and data entry skills required, including database experience. Sensitivity and discretion required to interact with older participants who may have hearing and cognitive decline, as well as changing life circumstances. Understanding and adherence to compliance and confidentiality policies and procedures, particularly with regards to medical/research information.
Ability to answer telephone calls for extended periods of time; hearing/visual ability appropriate for the purposes of assessing and communicating with colleagues and study participants. Ability to move and bend for the purposes of filing and retrieving documents and files .Familiarity with Microsoft Word, Excel and Access helpful. Professional experience in a medical office setting and knowledge of medical records/charts preferred.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.