Desktop Support Technician University of California, Santa Cruz
University Extension JOB #: 1707122
FULL TIME; CAREER Starting Salary Range: $24.87-$28.52/hourly. Salary commensurate with qualifications and experience.
UCSC strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.
Under the general direction of the UCSC Silicon Valley IT Services Supervisor and with the support of staff, the Desktop Support Technician installs, maintains, supports staff and student computers, printers, peripherals, teleconferencing, and audio/visual equipment. In addition, this position performs analysis of requests for equipment and software used in classrooms and laboratories and executes implementation within department guidelines.
Work site location: 3175 BOWERS AVENUE, SANTA CLARA, CA
Work Schedule: Monday through Friday 10:00 a.m. - 7:00 p.m.
Good technical and non-technical communication skills, both written and oral. Ability to disseminate information to end-users and clients who have a wide range of computing skills in a cheerful and friendly manner.
Experience in installing, deploying (imaging), testing, and troubleshooting a wide variety of software application and operating systems, including MS Office Suite, Adobe Creative Cloud, browsers, email clients, Windows, MacOS and Linux operating systems.
Troubleshooting computer problems down to the component and motherboard level.
Knowledge and experience in the development of documentation including installation check lists, pre and post-installation documentation, instructions, troubleshooting procedures, and diagrams.
Ability to solve problems and resolve conflicting user requests under time pressure with frequent interruptions and work effectively with both technical and non-technical personnel.
To ensure review of application materials by the hiring unit they must be submitted electronically via the Staff Employment Opportunities web site (http://jobs.ucsc.edu ) on or before the initial review date. A computer is available at the UCSC Staff Human Resources Office located at Scotts Valley Center (SVC), 100 Enterprise Way, Suite 100, Scotts Valley, CA 95066. To learn more or to request disability accommodation call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service 800-735-2922. The University of California, Santa Cruz is an Equal Opportunity Employer.
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