| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
The Global Innovation Exchange (GIX) is a global partnership between major research universities and innovative corporations to develop thought leaders in innovation. The first two academic partners are Tsinghua University and the University of Washington, with early support from Microsoft.
GIX develops leaders, stimulates innovation in the workforce, and helps solve technological and design challenges. It seeks to build global capacity to tackle complex problems and serve multiple markets. Graduates will have the technical and design thinking skills and business confidence to drive solutions from idea to impact.
We have an outstanding opportunity for an Academic Services Program Manager at GIX to work directly with the Director of Academic Programs and the GIX Interdisciplinary Faculty Group. The Program Manager contributes to launching and administering the Master of Science in Technology Innovation (MSTI) program, and academic program coordination and communication within the University community, day-to-day management of program recruiting and admissions, and establishing and maintaining student services and advising, resulting in a high level of student and University stakeholder satisfaction.
This position coordinates the day-to-day operations of the MSTI graduate degree program, and assists coordination of non-curricular events and activities involving MSTI students and faculty, such as project pitch sessions and guest speaker presentations. This position also supports departmental and University efforts in fostering diversity through graduate program processes.
The Academic Services Program Manager will facilitate the recruiting and admissions process for the MSTI program and communicate with all potential and incoming students. This position will communicate and collaborate with faculty and staff in the Graduate School, UW CoMotion and other campus units sponsoring GIX and MSTI including CSE, EE, HCDE and Foster regarding student support and services.
Support of recruiting and admissions 30%:
-Support the recruiting and admissions process for prospective MSTI and GIX Dual Degree students including reviewing, updating and ensuring accuracy of admissions information across written, digital and face-to-face interaction channels.
-Support MSTI and GIX Dual Degree faculty admissions committees in admissions review processes and communication and tracking of admissions decisions.
-Oversee admissions process.
-Monitor online admissions systems transmitting data to Director, GPC, admissions committee and faculty at meetings and individually as needed.
-Apply for University scholarship support for students (e.g., Top Scholar, GO-MAP).
-Work with admissions committee to manage the administrative details of recruiting and selecting.
-Inform all applicants of admission decisions; write offer letters to admitted students; track offers and funding commitments and student acceptances/rejections.
-Track and provide admissions statistics when requested; report on selection and admissions at appropriate faculty meetings.
-Support graduate student recruitment. Plan and coordinate recruitment events.
-Provide guidance to all prospective students interested in the MSTI program.
-Serve as the primary contact for all questions pertaining to MSTI and Dual Degree at the University.
-Attend local recruitment and diversity fairs to attract underserved populations such as women, individuals with disabilities, and minority students.
-Counsel prospective students on the program and admissions process; conduct student information sessions and webinars; update and maintain admissions and other marketing- relevant information on the MSTI, GIX web site;
-In coordination with the marketing staff, draft content, develop publications for distribution to prospective students electronically, via the web, in print, or using social media.
Support of curriculum delivery 30%:
-Administrative support of MSTI curriculum delivery including coordination and communication of faculty teaching assignments and schedules, any hiring and HR/payroll coordination of teaching assistants, guest lecturers and instructional support staff in cooperation with supporting department units.
-Assist Director of Academic Programs and CTO/GIX Director with coordination and communication of faculty teaching assignments with supporting departments (CSE, EE, HCDE, Foster)
-Maintain a calendar of teaching assignment planning cycles for each department.
-Manage curriculum review process for any potential new courses or change in existing courses.
-Coordinate with Time Schedule Office to ensure course and time schedule information is accurate and up to date.
-Contribute to development, communication and enforcement of UW Graduate School and Tsinghua academic, financial aid, scholarship and tuition policies, procedures, deadlines and graduation requirements to students, faculty, and other GIX stakeholders.
-Coordinate quarterly graduate student appointments and reappointments; work with faculty, GPC and to determine GSA/Teaching Assistant (TA) appointments, provide GSA/TA appointment information to the GIX payroll coordinator, write quarterly appointment letters to selected graduate students, maintain GSA/TA appointment files and personnel files and database. (Issue keys) and payroll paperwork as applicable
-Coordinate TA evaluation program, monitoring evaluations for problems areas and reporting to the GPC and Director. Ensure compliance with Graduate School, UWHR, and bargaining unit requirements.
Coordination and delivery of student services and advising 40%:
-Oversee and administer academic advising of graduate students to ensure effective student progress toward program learning objectives and degree requirements, document and communicate academic program policies.
-Administrative support of MSTI student services and events including new student orientation, career services, international student services, student mentoring, and coordinating access to existing UW student services available on main campus.
-Support the development and delivery of student career development services
-Advise students regarding program content and degree requirements ensuring that University deadlines are met and required paperwork is completed.
-Apprise students of their academic performance and monitor progress toward their degree.
-Take appropriate action in various matters pertaining to registration, insurance, payroll, visas, residency, and other areas related to student success.
-Arrange for required safety and teaching assistant training sessions.
-Assist with the organization and planning of any student related program events.
| Bachelor's degree in Business, Public Administration, Program Management, Communication, Social Science, Education or related field |
Minimum of five years' relevant work experience
Proficiency with Microsoft Office products, including Word and Excel, and professional experience with use of database programs such as Access or FileMaker Pro, Google Drive.
Demonstrated ability in providing excellent customer service; the ability to interact successfully with students, staff, and faculty, including non-native English speakers, using excellent verbal and written communication skills.
Excellent time-management and organizational skills and the ability to independently manage work priorities across multiple projects, meeting specific timelines.
Able to perform tasks with precision and accuracy.
Able to handle sensitive situations with diplomacy and confidentiality.
Self-motivated and able to use available resources to solve problems, develop new resources, and answer questions with minimal supervision.
Experience with mentoring and advising a diverse population of college-level students and working with faculty.
Familiarity and experience with UW admissions, registration, and UW systems such as MyGradProgram, MyFinancial Desktop, OPUS, and the Student Database strongly preferred.
Familiarity and experience with UW Graduate School programs and policies strongly preferred.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.