The Administrative/Senior Director of Operations is responsible for driving the culture of Adventist Health (mission, vision and values), internal and external organizational relationships, overall performance and market outpatient strategy. The A/Sr. Director has distinct accountability for the performance of a market (or markets within a region), including leadership of directors, managers and administrators (up to 20), and all the clinic locations within that market (s). This position has oversight of financial and operational functions for all ambulatory services. Works closely with the Regional VP of physician services, market medical directors and system leadership to implement AHPS best practices and enhance clinical and operational systems. The A/Sr. Director supports the implementation of the market and system strategic plans. This position can oversee up to 100 multi-specialty providers and up to 250 staff FTEs across multiple clinic locations (up to 30).
Ensuring Adventist Health’s culture (mission, vision and values) permeates and guides all aspects of outpatient services.
Building internal organizational relationships with key individuals (employed physicians, referring physicians, advance practice providers, executives and clinic employees) to drive organizational strategy and related goals.
Implementation of regional strategy and related goals that is in alignment with and drives system strategy. Supports the effective and efficient delivery of quality care and financial sustainability.
The overall performance of the market’s outpatient services. This includes having the appropriate methods, mechanisms and systems for monitoring and evaluating business performance.
Ensuring the appropriate policies, procedures and systems are in place to support the market’s (or region’s) provider retention efforts.
Championing AH engagement efforts within the market to include physicians, patients and employees.
The Administrative/Senior Director of Operations leads a team of Directors, Practice Managers and Administrators, to accomplish the following:
Ensuring sites/departments operate in accordance with regulatory requirements and AHPS policies and procedures. Ensures best practices are implemented and maintained throughout the assigned market. Communicates operational opportunities and best practices to the RVP PS.
Leading by example and assuring all employees anticipate customer needs and implement new and innovative ways to meet their needs. Promotes a compassionate and supportive environment.
Developing new strategies to enhance market share and improve market or department performance.
Working with AHPS leadership to help improve access, reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
Driving Studer principles including LEM development and implementation and rounding with purpose.
Ensuring successful implementation and adoption of systems (EHR, CPM, etc.)
Partnering with market hospital leadership to accomplish organizational goals and objectives.
Meeting and exceeding AHPS scorecard objectives (clinical, operational, and financial). Leverages AHPS playbook to drive operational success.
Representing AHPS and the communities it serves by promoting good public relations and cultivating cooperative relationships within the healthcare community.
Providing the appropriate budget management, and reports variances for all controllable budget line items to the RVPPS.
Working with the RVPPS, implementing a market/department budget. Proactively communicates and reviews capital needs with the RVPPS prior to annual budget submission.
In conjunction with AHPS market/department medical leadership, is responsible for provider retention efforts including ensuring appropriate mentoring and on-boarding of new providers.
In conjunction with regional and system leadership, participate in strategic planning and plan implementation
Excellent at team building and motivating people. Able to identify the right people to execute strategic opportunities. Motivates and mentors Practice Administrators, managers and all levels of clinic leadership to perform and achieve goals. Skilled at accomplishing goals through others. Comfortable allowing the team to take credit for business accomplishments.
In consultation with HR, oversees the hiring and disciplinary process for clinic leaders and employees. When necessary, defines appropriate disciplinary action and administrates actions within AHPS policies and procedures.
Evaluates performance, identifies opportunities for performance improvement, and defines plans for performance goal achievement as outlined within AHPS performance evaluation policies.
Supports the AHPS Governance structure in partnership with market medical leadership. This includes leading the Market/Practice Operations Committee meetings. Ensures that other meetings (i.e. weekly or monthly staff meetings, etc.) are conducted in accordance with standards.
Supports, promotes and exemplifies Adventist Heath’s mission and values.
Education: Bachelor’s Degree from a 4-year college or university or related experience. Master Degree in Business, Healthcare Administration or related field preferred.
Experience: 3-5 years of leadership experience in an outpatient clinic setting required.
Knowledge/Skills/Abilities Required: Ability to provide vision and leadership. Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment. Knowledge of human resources and finance/accounting activities, policies, and procedures. Within a structured time frame, has the ability to effectively and quickly respond to leadership demands in a pro-active manner. Knowledge and ability to make decisions independently with discretion and thoughtfulness.
About Adventist Health:
Founded on Seventh-day Adventist health values, Adventist Health is a faith-based, not-for-profit, integrated health care delivery system headquartered in Roseville, California. We provide compassionate care in communities throughout California, Hawaii, Oregon and Washington.
* 19 hospitals with more than 2,700 beds
* More than 230 clinics and outpatient centers
* 50 ...rural health clinics
* 14 home care agencies and seven hospice agencies
* Four joint-venture retirement centers
We owe much of our heritage and organizational success to the Seventh-day Adventist Church, which has long been a promoter of prevention and whole person care. Inspired by our belief in the loving and healing power of Jesus Christ, we aim to bring physical, mental and spiritual health and healing to our neighbors of all faiths.
Every individual, regardless of his/her personal beliefs, is welcome in our facilities. We are also eager to partner with members of other faiths to enhance the health of the communities we serve.