| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
Intercollegiate Athletics has an outstanding opportunity for an Account Manager, Ticket Service and Retention. The University of Washington is searching for a highly motivated and passionate candidate to join our Husky Season Ticket Services team. Ideal candidates will be passionate about their work, provide great customer service, and have a passion for athletics. Candidates will use their expertise in both service and sales, to build relationships with all of our core season ticket holders. This position will also come with a great deal of exposure to our donors, alumni, and dedicated Husky fans.
At the University of Washington, we take great pride in what we do and care about our people - it is a key component to our success. When recruiting individuals to come work at the University of Washington, we are not only looking for a great candidate, we are looking for those who embody our four (4) core values of GRIT, PASSIONATE PRIDE, COMMITTED SERVICE, AND HUMILITY. Additionally, we are looking for individuals who want to learn, grow, and have a desire to be great! Our plan is to surround each other with supreme talent so we all can become better at our jobs and provide first rate experiences for our student-athletes and our amazing Husky fans!
Customer Service: The Account Manager will be challenged to strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service to all UW Season Ticket Holders consistently throughout the year. They will develop relationships with both current and new account holders in order to provide a first class experience.
Revenue Generation: The Account Manager will actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities for Football, Men's Basketball, Women's Basketball, Volleyball, Baseball, and Softball season ticket accounts.
Add on amenities include invitations to open practices, events such as the annual Spring Preview, or access to our basketball Back Court Club. The Account Manager will process cash, check, and credit card transactions, and will monitor their monthly progress to meet or exceed yearly renewal revenue goals and annual new business revenue goals.
Events: Organize and implement outreach of UW Athletics season ticket holder special events. Engage account holders with enrollment, troubleshoot customer issues such as account log-in issues, requests to reprint tickets, or assistance with forwarding tickets and positively and proactively interact with event attendees. The Account Manager will manage the attendee experience and track in-person touchpoints during events, assist in set up and take down prior to and after events, and report and debrief post-event wrap-ups.
Account Outreach: The Account Manager must track and report all outreach efforts and task activity outcomes using the Archtics account management tools, Lutz Advantage development software, and Ticket Master data management functions. Tracked items include phone calls, email correspondence, in-person interactions, etc.
Collaboration: The Account Manager must participate and contribute to our weekly team meetings or training sessions while continually evaluating ways we can improve our services to our fans. The Account Manager should provide input to our team's business strategies in an effort to not only improve the current fan experience but increase our new fan exposure.
This position will contribute in a positive manner to not only the team but the entire athletic department.
Compliance with the rules and regulations of the University, the NCAA, the Pac-12 Conference, the State of Washington and any other governing body is of paramount importance to the University. The overall responsibility of this position is for the successful operation of the program in full compliance with all such rules and regulations. As a condition of employment, the Employee shall be required to participate in rules education programs offered by the Department of Intercollegiate Athletics.
For detailed information on Benefits for this position click here.
| High school graduation or equivalent AND two years of full time clerical experience OR equivalent education/experience. |
Must have a minimum of one-year experience in sales or service in a similar or related industry and be a proven problem-solver. Applicants must possess a working knowledge and hands-on experience with CRM solutions like MS Dynamics, Salesforce, or Archtics Ticketmaster. Familiarity with Microsoft Office programs (Excel, Word, PowerPoint, Outlook).
Strong sense of time management with an ability to work independently, as well as, collaboratively as part of a team needed. Ability to handle a heavy workload but be able to adapt quickly to an always changing industry. Extremely strong communication skills and a customer-focused outlook are essential to success in this position.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.