Cal Poly, San Luis Obispo
Information Technology Consultant
Department: CSM-College of Science & Math (117500)
College/Division: CSM-College of Science & Math
Salary Range: $4,372 - $9,683 per month
***THIS POSITION IS OPEN UNTIL FILLED***
The College of Science and Mathematics is comprised of eight academic departments, including the School of Education. The college technical services team supports approximately 200 tenure and tenure track faculty, 175 temporary faculty lecturers and teaching associates, and 60 staff and administrators. Under the general supervision of the CSM Computing and Technical Support Team Supervisor and the direction of the Associate Dean this position works independently in support of CSM computing and technical services needs while ensuring excellent technical service college wide. In addition to providing technical support services to the college this position works collaboratively with faculty, subject matter experts, and support staff as a member of the CSM computing and technical support team to effectively utilize technology to enhance pedagogy and improve student learning.
The Information Technology Consultant (ITC)-Career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills.
The following examples illustrate typical work activities and are not meant to be all inclusive or restrictive.
Provide comprehensive consultative support to faculty and subject matter experts to enhance the use and access of technology and information systems.
Provide technical support of the university's instructional technology tools.
Understand, analyze and diagnose user needs for instructional technology and resolve problems in a timely manner.
Develop and conduct user needs assessments.
Recommend best practices, approaches and technology solutions to improve student learning.
Apply general knowledge of requirements for ADA compliance where appropriate.
Ensure laboratory classroom computing and technical needs are met.
Oversee network storage and ensure backup and restore procedures are effective.
Collaborate with stake holders to identify and implement procedures that facilitate a smooth running production environment.
Identify and implement best practices to ensure security, availability, and reliability of the production environment.
Assess, plan, monitor and administer security system performance capacity and resource requirements on centrally supported operating systems.
Design, develop, customize, program and implement tools and solutions for automated services and user interfaces.
Recommend upgrades to hardware and software in order to maintain optimal performance, accommodate growth and incorporate new technology.
Assess vendor proposals and provide technical recommendations.
Provide staff and faculty with an understanding of best practices, policies, and procedures regarding accessibility, FERPA, and information security.
Assist with implementation of Faculty Workstation Program for the college.
Minimum Qualifications (Staff Only):
EDUCATION AND EXPERIENCE:
Bachelor's Degree and two years of relevant experience (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis).
LICENSES, CERTIFICATES, DEGREES, CREDENTIALS: Possession of a valid driver's license or the ability to obtain by date of hire.
Proficiency using std software application packages, equipment platforms, reference database systems & sources, training methods & a basic understanding of networks, data communication & multimedia systems.
Working knowledge of Windows & Mac operating systems. Demonstrated ability to diagnose, troubleshoot & resolve software & hardware problems associated w/ these operating systems.
Knowledge of or ability to follow network & data admin procedures.
Knowledge of IT systems &/or applications, including campus wide systems & multimedia environments, access procedures, networks &/or databases.
Knowledge of or ability to learn local area network system configuration, protocols &/or transmission media.
Ability to install, configure, integrate & modify applications, networks & other systems.
Ability to understand principles of student learning & to apply those principles using tech in the development of learning modules & support of classes & labs.
Knowledge of & ability to evaluate instructional software, courseware development & multimedia apps.
Ability to collaborate w/ faculty & others to analyze, plan & devise methods to improve student learning.
Ability to use & train others in the use of course mgmt systems & tools.
Proficiency w/ using std software packages to develop & maintain web pages for instructional use.
Ability to learn new tech tools to facilitate student learning & support classroom & lab instruction.
Ability to analyze & resolve complex problems involving hardware, software & networking issues.
Ability to translate campus info security policy & stds into specific application risks & requirements. Ability to apply security models & frameworks to ensure appropriate security.
Demonstrated ability to translate tech solutions into terms understandable by a variety of users from diverse backgrounds & varying levels of understanding.
Ability to apply consultative skills to assess computing needs & provide support.
Demonstrated ability to deliver training for faculty & other users regarding the effective use of tech in courses, curriculum & general program support.
Demonstrated ability to research & evaluate new tech to meet a wide variety of user needs.
Demonstrated ability to handle confidential info.
Ability to apply requirements for accessibility compliance.
Excellent communication skills; ability to effectively communicate info in a clear & understandable manner, both verbally & in writing.
Ability to interpret, communicate & apply policies & procedures. Working knowledge of or ability to quickly learn University infrastructure, policies & procedures.
Excellent organizational & time mgmt skills w/ the ability to set & assign priorities to coordinate multiple assignments w/ fluctuating & time-sensitive deadlines.
Demonstrated problem-solving skills, including the ability to independently apply technical judgment.
Ability to initiate, establish & foster communication & teamwork by maintaining a positive, cooperative, productive work atmosphere in & outside the University w/ the ability to establish & maintain effective working relationships w/in a diverse population & w/ those from various cultural backgrounds. Demonstrated ability to work collaboratively in completion of common objectives.
Excellent computer skills & proficiency w/ a variety of applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring & email.
Ability to organize & prioritize while managing continuous interruptions & changing priorities. Ability to handle multiple tasks & develop own work schedule & monitor progress.
Demonstrated ability & interest in customer service & support of users.
General knowledge of requirements for accessibility compliance.
Bachelor's degree in computer science, educational technology or a related field.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
***THIS POSITION IS OPEN UNTIL FILLED***
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Ability to move desktop computer systems and printers (up to 50 lbs) and work in confined spaces if necessary to support network connections.
This position classification has been defined as exempt and is not subject to overtime provisions of the Fair Labor Standards Act (FLSA).
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
May be required to complete a Supplemental Employment Application Questionnaire, which contains questions pertaining to conviction history, and submit it when requested by Cal Poly. This disclosure is confidential and will not necessarily preclude applicants from employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
Review Begin Date:
Requisition Number: 104470
To Apply: All applicants must apply online at: https://www.calpolyjobs.org.
Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
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