Supports Carilion's hallmarks of service excellence and quality for all job responsibilities. Responsible for assessing patient's eligibility for all available financial programs, ability to pay and available payment alternatives. Makes financial arrangements for patients without insurance coverage; assists patients in obtaining financial sponsorship from outside agencies and charitable programs when financial need is indicated. Researches and collects at point of service on bad debt accounts. Collects patient portions and deposits from patients at the point of service. Serves as a patient representative and advocate working with medical assistance offices and/or third parties in completing appropriate payment and application forms. Pursues acceptance of eligibility and provides recommendations in order to maximize opportunities for reimbursement while minimizing the financial risk to the organization.
Minimum Qualifications Required
Education: Four year degree in Social Sciences or related field preferred.
Experience: Minimum of two years benefits eligibility experience with State Social Services system or experience in a medical advocacy program or closely related experience required.
Licensure, certification, and/or registration: None
Other Minimum Qualifications: Demonstrated human relation and effective communication skills, excellent organizational skills and multitasking required. Computer skills essential. Must have reliable transportation.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer Carilion is a Drug-Free Workplace
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Shift: Monday - Friday 8:00 a.m. to 4:30 p.m.