Social Service Outreach Ambassadors are responsible for providing a visible presence within the boundaries of the State Street Corridor between Wacker Drive and Congress Parkway, serving as goodwill ambassadors. Social Service Outreach Ambassadors are instrumental in reporting conditions adversely affecting State Street and taking action to correct conditions observed. Street Team Ambassadors are expected to engage pedestrians and provide information, directions and assistance to downtown residents, workers and visitors.
Social Service Outreach Ambassadors assist various agencies in communicating unwanted behavior and activity related to quality of life infractions. They report observations and activities to the Chicago Police Department and interact with social service agencies and organizations. They are required to interact with and provide assistance with those in need, to include homeless individuals.
Provide visible presence within the boundaries of the State Street Corridor between Wacker Drive and Congress Parkway and ½ block in both directions off of State Street.
Engage people who are panhandling or in obvious need of homeless services with the goal of connecting people to meaningful housing and services that could reduce the overall prevalence of both issues in the area.
Provide daily and weekly information on the unduplicated number of people panhandling or experiencing homelessness in the area. This information will inform the customer and project stakeholders about the condition of panhandling and homelessness that impact those who live, work and visit the State Street Corridor.
Provide hospitality services by interacting with pedestrians in a polite and professional manner, offering assistance, information and directions.
Knowledge of local ordinances related to quality of life, to include public intoxication, public urination, open container, loitering, trespassing, aggressive panhandling and other similar incidents that put both the person participating in the conduct at risk and also the pedestrian at risk.
Interact with homeless persons and educate them on available resources and services.
Light pick up of loose trash and report larger, chronic sanitation concerns to the customer.
Identify and assess service needs of clients.
Provide information and referrals to the right services.
Develop and maintain positive relationships with clients.
Assist clients in entering information in the Central Referral System (CRS).
The Streetplus Difference
“Our experience during the transition period has been remarkable. The Streetplus executive management team of David Goldberg, Patrick DeSimone and Steve Hillard were in constant contact preparing for the “go live” date and even were on site that day personally delivering the initial program supplies...”
— Charles R. Broad, MBA, Executive Director
What makes Streetp...lus a top provider of clean, safe and friendly services to the improvement district industry?
Only 2% of the total number of applicants applying for employment with Streetplus are hired!
Not everyone has the required skills and personality to be an ambassador with Streetplus. Our hiring standards and processes make it extremely difficult to be selected as a member of our team. Improvement districts invest between 50-70% of their total annual budget on clean, safe and friendly programs. At Streetplus, we understand the importance of this investment and we’re committed to getting the best return possible for you by selecting high quality individuals to serve as your downtown ambassadors.