Potter Anderson & Corroon LLP the oldest Delaware law firm and one of the ten oldest continuously-practicing law firms in the United States is seeking an experienced Desktop Engineer/Technical Support Specialist. The successful candidate will have a broad and thorough knowledge of windows desktop computing disciplines including: Windows registry, GPO, MSI packages, scripting, application Integration, Active Directory, desktop performance, mobile technology and desktop security.
Report to: Director of Information Systems
Plan and conduct technical design and installation of desktop software applications and related integrations and customizations to ensure proper operation in a base-line model.
Proactively provision and manage windows desktops utilizing Desktop Authority, Group Policy and other scripting tools.
Identify and define hardware and software issues at both server and desktop levels; recommend and implement solutions using discretion and independent judgment.
Responsible for coordinating Firm-wide installation, updating, repair, support and maintenance activities for desktop PCs and laptops according to the standards of the Firm’s Information Services Department.
Keep desktop applications patched and updated to ensure efficient and current operations.
Research and recommend enhancements or upgrades for hardware, software and security solutions as appropriate.
Support solutions for secure, effective and reliable remote access connectivity.
Assist in the creation and updating of firm policies and other documentation related to firm technology.
Document Disaster Recovery Point and Recovery Time Objectives. Participate in testing recovery environment and related recover point and time objectives.
Partner with consultants on significant IT projects and firm initiatives as appropriate.
Excellent command of Group Policy management, the windows registry, and the installation, storage, and removal of applications/programs via MSI.
Experience with iManage administration server administration including: WorkSite server, Communications server, IDOL server and mobility servers.
Experience configuring, packaging and deploying and supporting the iManage WorkSite client.
Ability to exercise independent judgment over significant IT department matters as they related to desktop operations.
Aptitude for planning, organizing and managing projects, with a particularly adept set of prioritization and organizational skills.
Ability to work with and train attorneys and support staff. Has working command of the industry language and the ability to translate that language to end users.
Have interpersonal skills necessary to maintain effective relationships with attorneys, staff, clients and vendors.
Be professional, organized, and flexible; ability to work in a fast-paced, high-demand environment.
Windows 7 and Windows 10 desktop design, customization, implementation and support.
Oversight of troubleshooting and maintenance of firm software.
Access the usefulness of pre-developed application packages and adapt them to a user environment.
Identify and define software problems; recommend and implement solutions using discretion and independent judgement.
Must be able to perform the essential duties of the position with time constraints and interruptions, with minimal direction or supervision.
Ability to define problems, collect data, establish facts and draw valid conclusions while working with complex technical manuals.
Maintain excellent working knowledge of all Firm owned application software.
Timely preparation of documentation in a detailed professional electronic format. This documentation must be able to guide other individuals in completing or duplicating procedures undertaken within a project.
Experience with networking and core Microsoft server products such as Active Directory, SQL, Exchange and IIS is a plus.
Qualifications / Education:
Bachelor’s Degree or equivalent experience required. Technical certifications a plus.Experience in a law firm environment along with any of the following technologies is desired.