- J.D. from U.S. accredited law school and bar admission from any state
- Excellent communication and customer service skills
- Computer and online systems proficiency with ability to multitask while supporting customers via phone, live chat, and email
- Open to feedback and working closely with management and training staff for continuous growth and development
- 1 – 2 years of prior legal experience preferred but not required
- Prior customer service experience is helpful, but the key to success is the ability to:
- Take ownership of difficult issues with confidence and definitive solutions
- Proactively take initiative to seek creative solutions while balancing business interests
- Be expressive, genuine, and friendly while working in a customer-facing role
The Reference Attorney position is a great entry point to Thomson Reuters and offers long-term career options. Reference Attorney managers actively support their team members’ career aspirations within in the department and throughout the company. Reference Attorneys have successfully made career transitions to multiple areas within Thomson Reuters, including Sales & Account Management, Training & Education Development, Legal Product & Editorial, Marketing, and Findlaw. Successful completion of initial training and demonstrated competence of reference attorney expectations is required for movement within department. Thomson Reuters requires one-year service commitment before being eligible to post to other departments.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com or at https://goo.gl/l2b6cO.
"According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2017 fiscal year (October 1, 2016-September 30, 2017)."