Job Description: About Bank of America Merrill Lynch: Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
Connecting Asia Pacific to the World Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies. Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion.
Job Description: Global Corporate Banking Technology & Operations is seeking to expand its services, capabilities, and infrastructure in Asia Pacific. The business is looking for dynamic and talented leaders to support the strategy in order to meet the growth demands from clients and client management groups in the product areas such as Payments/Wires, Trade & credit services, Bank Notes, Commercial cards etc.
Responsibility to drive Client Experience and drive strategic initiatives with Service team
Supporting clients treasury accounts
Working closely with Sales, Operations, Technical Help Desk, and Fulfillment departments leveraging teamwork to provide the client with a seamless delivery
Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service
Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardize client experience
Working independently with strong organizational skills to overcome challenges with requests and ensures our client's needs are satisfied
Employing polished verbal and written communications to constantly keep our client and sales partners informed
Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
Technical knowledge of payment platform and application while Onboarding client will be an additional value to the role
As a Treasury Service Client Manager you'll need:
A broad understanding of cash and treasury management products
Knowledge of STP formatting of local and cross border transactions (to facilitate high STP rates) to support clients with understanding requirements beneficial.
Knowledge of liquidity structures (zero balancing and sweeping), payrolls and direct debit processes beneficial.
The ability to demonstrate strong experience in client facing roles, preferably within a similar client servicing function
The ability to travel as required to meet client needs
Under Graduate Degree or relevant work experience
5 - 1 0 years experience in similar role
Strong Knowledge of cash and Treasury management products,
Managed team and stakeholders to meet various risk and control standard