|Dean of Student Services |
Umpqua Community College
The Dean of Student Services provides leadership, organization, supervision, and evaluation of Student Services' personnel, programs, and activities; administers College policies and procedures regarding students' rights and responsibilities; facilitates collaboration to achieve student access and success; and promotes equity and diversity throughout all aspects of the College's operations.
| Essential Functions: |
|ESSENTIAL DUTIES |
- MISSION FULFILLMENT. Works collaboratively with the provost and senior leaders to embed the College's mission, values, core themes, and strategic goals throughout all Student Services' operations, programs, and activities.
- STUDENT SUCCESS. Promotes student success as the guiding principle that informs decision-making; facilitates a collaborative and innovative environment that promotes effective student success practices; promotes holistic student development programs and processes; provides leadership for recruitment of students; collaborates with instructional deans, faculty, and academic support services to improve student retention and increase persistence, academic success, program completion, graduation, and transfer.
- STUDENT SERVICES. Advocates for, develops, and leads campus services for recruitment, admissions, registration and records, orientation and first year experience, testing, advising, financial aid, student life and student government, veterans, accessibility, wellness and mental health, and TRIO programs; promotes collaboration and shared responsibility among Student Services' departments and programs; recommends and reviews policies and procedures for Student Services to continuously improve efficiency and effectiveness; ensures that student services, programs, and activities are consistent and meet high standards for confidentiality and customer service; oversees Student Services' event management in collaboration with appropriate campus departments.
- STUDENT RIGHTS AND RESPONSIBILITIES. Ensures the rights and responsibilities of students are followed and respected, including providing due process in all student matters; administers the student code of conduct and directs the student judicial process; serves as consultant to deans of instruction and faculty on student disciplinary issues; serves as a Title IX Deputy Coordinator, working collaboratively with the College Title IX Coordinator.
- DIVERSITY AND EQUITY. Serves as the College Diversity Officer; ensures continuous support and provision of an inclusive, accessible environment that celebrates and promotes understanding and respect of diverse people; provides leadership in developing and implementing strategic diversity and equity initiatives that engage administrators, faculty, staff, and students; uses institutional and national data to benchmark UCC's effectiveness in the area of diversity and equity; recommends policies and procedures to ensure inclusivity and equity across all constituencies of the college.
- RESOURCE ALLOCATION. Coordinates the development and implementation of the annual budget for Student Services, assuring alignment with strategic priorities and college goals and maintaining fiscal control and accountability; participates in acquiring and managing grants for Student Services' programs.
- CONTINUOUS IMPROVEMENT. Oversees and guides teams in the creation, implementation, and evaluation of annual operational plans for Student Services; oversees the systematic and routine assessment of Student Services' programs, the use of quantitative and qualitative data analyses for continuous improvement, and the annual review of programs to ensure quality and fulfillment of student needs; prepares an annual report on the activities, outcomes, and analysis of the performance of Student Services.
- PERSONNEL. Provides leadership, direction, motivation, supervision, and evaluation of direct reports, holding individuals accountable for their duties and performance; arranges for and promotes professional development and in-service for staff; encourages leadership skills, innovative thinking, equity, and continuous learning.
- COMPLIANCE. Remains current with state and federal legislation regarding student services; ensures compliance with accreditation standards, Board of Trustees policies, and state and federal mandates/laws/regulations pertaining to areas of responsibility (including but not limited to Title IX, FERPA, financial aid regulations, and disability laws).
- REPRESENTATION. Serves on college committees and task forces; represents the College at local, state, and national affinity groups; serves as a liaison to applicable external partners.
- SPECIAL ASSIGNMENTS. Performs special assignments and duties within the scope and responsibility of the position as assigned by the College provost.
- Maintains a focus on students and customer service
- Understands student development theory and student access, retention, and completion practices
- Demonstrates a diplomatic, strategic leadership style
- Builds collaborative relationships
- Exhibits integrity, high energy, enthusiasm, and sense of humor
- Is committed to a continuous improvement ethos
- Promotes diversity, equity and inclusion
- Champions community engagement
- Manages multiple processes and activities simultaneously
- Demonstrates success in event management
- Presents a positive image of the College, both internally and externally
- Demonstrates excellent oral, written, and interpersonal communications and presentation skills
- Is able to use appropriate technological tools and software to accomplish job functions
Primarily indoor office working environment. Current office design may require employee to bend, lift, stoop, crouch and perform similar functions while performing essential and other job functions. Is required to be able to perform these movements without a significant risk of injury, with or without accommodations, or to otherwise demonstrate or explain how performance of these functions is possible.
| Qualifications: |
|Required qualifications: |
- Successful experience in one or more areas of college student services (recruitment/admissions, registration and records, orientation/first year experience, advising, financial aid, student life, veterans, accessibility, wellness and mental health, TRIO programs)
- Five years' higher education experience, including three years demonstrated success in administrative leadership at a regionally accredited college or university
- Master's degree from a regionally accredited institution in education, educational administration, college student development, a social science discipline, or a related area