The part time Access Services Supervisor is an 18-20 hour per week position that assumes the responsibility of managing the Lower Level Desk in absence of the full time staff. Ensures adequate staffing at the desk and provides support for the student workers in resolving user problems. Helps in the hiring, training and supervision of the student assistants. Resolves faculty concerns or issues with their media services reserve requests and technology reservations. Maintains the library’s media services collection and technology collection and ensures the equipment is functioning. Helps with desk coverage across all service points in Access Services and enforces library policies in a courteous manner. In addition, the incumbent has a general supervisory role over part-time student assistants at the two Access Services service points.
The primary responsibilities of this position include:
Providing customer service to library patrons at the lower level desk
Helping with hiring and training of the student assistants
Troubleshooting problems with equipment and collections
Resolving faculty and student issues
At least two years of college.
Ability to be assertive, exercise sound judgment and to recognize and resolve problems
Prior customer service experience in a professional setting
Ability to work independently
Some managerial experience
Prior general library experience
Excellent written and oral communication skills
Experience with an ILS, media production, AV equipment and/or large format printing
This position requires the ability to work on weekends and some 7:30 AM openings and 11:30 PM closings during the week. The position also requires flexibility, as schedules may vary. Work also may be required during periods of limited staffing due to weather, other emergency situations or University closures.
Hiring offers for this position are contingent on the successful completion of a background check.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.