Public Safety Communications Officer
Portland Community College
Requisition Number: 09019
Location: Sylvania Campus
Address: 12000 SW 49th Avenue, Portland, OR
Hours of Work: Varies
Position Status: Classified; Level 18; Full-time; Non-Exempt
Starting Salary Range: $3,089 to to $3,156 per month
Job Close Date: April 24, 2017
| Under the direction of Public Safety management, performs a variety of duties following established guidelines which promote the safety and well-being of the college community. Primary accountabilities include dispatching all radio calls; receiving and responding to incoming telephone and radio communications; determining the nature of calls and deploying the appropriate emergency and non-emergency personnel and equipment; providing direction and guidance to callers reporting police, fire or medical emergencies and other incidents; access control; and monitoring video surveillance. |
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with a access to a broad range of benefit options.
Includes Health, Dental, and Vision options, Group Life, Auto and Home Insurance. Retirement and tax deferred 403B plans.
Starts at 6.67 hours of Vacation leave per month (additional vacation hours with years of service)
8 hours of Sick Leave per month
24 hours of additional Personal Leave days per year
11 Paid Holidays
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and children under 24 years of age. Tuition reimbursement for yourself at other accredited institutions.
For a complete list of PCC benefits please copy and paste the following link into another browser http://www.pcc.edu/hr/benefits/
| - Dispatches all radio calls; fields all incoming telephone and radio communications; determines nature and location of calls; assesses scope and extent of response necessary; dispatches appropriate field units; coordinates with appropriate emergency service jurisdictions; and requests assistance as necessary. |
- Coordinates public safety response to all emergency situations by assessing the seriousness and complexity of an incident; provides guidance to students, faculty and staff in handling incidents until the arrival of emergency services; calms and reassures the public, and provides responding units with pertinent information.
- Utilizes and obtains certification for the use of the Law Enforcement Data System (LEDS), Portland Police Data System (PPDS) and National Crime Information Center (NCIC) data system which accesses highly confidential information. Distributes teletypes generated by above systems including but not limited to officer safety issues and crimes in vicinity of campus.
- Researches information for officers involved in field incidents regarding suspect wants and warrants and criminal history through internal department files, BANNER, and operation of LEDS, PPDS and NCIC. Provides pertinent information during in-progress situations.
- Maintains required department information/records including: computerized and/or hard copy logs of all phone and radio calls, all case numbers issued for reporting purposes, all walk-in traffic, all guest permits issued and all daily activity (e.g., criminal incidents, emergency messages delivered, motorist assists, Communications Center on/off duty times, alarm issues and other pertinent information).
- Creates and maintains case files for all new cases issued; issues case numbers utilizing designated software program(s). Maintains computer files of all reports. Distributes reports according to incident type and victimology to appropriate police jurisdictions, insurance companies, individuals and college departments.
- Fields all walk-in traffic for Public Safety and Parking departments which may be of an emergency nature, minor medical assistance needed, request for general information, and parking related issues (e.g., complaints, requests for parking permit information, and issuance of parking guest passes).
- Monitors the weather conditions for possible school closure through television, internet and radio reports; and conveys the information to the Director of Public Safety.
- Dispatches the college's alarm monitoring company to unstaffed campuses as needed. Communicates with the alarm company regarding changes or updates to zones, test modes or modification of monitoring times.
- Maintains lost and found property for the Sylvania Campus; tags property and maintains log of property and assigned pull dates. Reviews found property weekly for removal of unclaimed property. Notifies owners of found property when possible by identifying owner and locating owner via Banner or PPDS.
- Assists the Public Safety Communications Coordinator in tasks which include but are not limited to training new communications center staff; compiling and calculating statistics for crime occurring on all campuses as required by law; and writing policies that pertain to the communications operation.
- Performs miscellaneous clerical tasks such as sorting department incoming mail, assisting in the creation of new office forms, updating and maintaining department personnel phone list, photocopying, and ordering office supplies.
- Maintains current knowledge of public safety and communications methods and practices.
- May represent the public safety department by participating on various committees.
- Performs back-up responsibilities for other departments after normal business hours and weekends.
- Performs other related duties as assigned.
| In the online application's Education/Employment History sections, include jobs, duties, and dates that support all of the following qualifications. The information on the resume/cover letter will not substitute for the completed application. |
High school diploma or equivalent.
One year of dispatching experience or one year of experience working in a customer service oriented position (completion of a job-related certification program may substitute for the experience).
Upon hire must be able to complete certification requirements for LEDS/NCIC. Must complete dispatcher training at the Department of Public Safety Standards and Training within first year of employment.
Must have the ability to remain calm and objective, independently analyze situations and quickly identify appropriate action, and perform multi-tasking efficiently. Excellent communication, customer service and recordkeeping skills required. Basic keyboarding and computer skills required.
Must be able to pass both a personal and criminal history background investigation. Must not have been convicted of a felony crime or any crime for which a maximum term of imprisonment of more than one year may be imposed. Must not have been convicted of any law involving the unlawful use, possession, delivery, or manufacture of a controlled substance, narcotic, or dangerous drug.
Applicants selected for hire must pass a vision and hearing test as a condition of employment.
| Special/Preferred Qualifications: |
1. Successful candidates should have at least one year of experience as a dispatcher or one year of experience working in a customer service oriented position. Completion of a job related certification program can substitute for the experience.
2. Minimum of one year working in a law enforcement related occupation or dispatch related occupation.
3. Has already completed the Law Enforcement Data System Training Guide in the level of Inquiry and the certification is current and has not lapsed.
4. Has prior experience working in the law enforcement environment or volunteer organizations that parallel this career, i.e., cadet, reserve officer, amateur radio operator, etc.
5. Possesses good customer service skills, ability to work with diverse communities, able to work harmoniously in a small group/team setting but also the ability to work solo for long periods of time as necessary. Ability to make quick and accurate decisions that could, if made inaccurately have a negative result.
6. Demonstrated ability to problem solve, has sound judgment, good communication skills both on the radio and telephone. The ability to recall information, dependability, good written and oral and interpersonal skills, independent decision making ability, ability to work and remain calm under stressful situations.
7. Is at least 18 years of age.
Additional Posting Information:
| Additional Posting Information: |
To apply for this position you must submit:
1. Completed responses to the Required Questions from the Committee - scroll down to see "Required Questions" below - (Attach document)*
2. Completed online application
3. Cover Letter (attach document)*
4. Current Resume (attach document)*
* When you apply for the position, you will be given an opportunity to attach the above documents. They may be attached in either "Microsoft Word" or ".pdf" formats.
- Applicants selected for hire will be required to pass a criminal background check as a condition of employment.
- Effective January 1, 2014, all applicants hired by the college will be required to reimburse PCC for the cost of their criminal background check, through payroll deduction.
- This position is included in the bargaining agreement between Portland Community College and the Portland Community College Federation of Classified Employees (PCCFCE). Employment in this position will require, as a condition of employment, payment of monthly union dues or a monthly fair share fee in lieu of dues through automatic payroll deduction. Probationary period will be in accordance with Article 13 of the Classified Agreement. Current Classified employees are encouraged to review Article 15 for salary placement guidelines.
- Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form.
- As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.
Documents that must be associated with this posting:
Responses to Required Questions
Documents which can be associated with this posting:
Full Time/Part Time: Full Time
How to Apply
For complete job description and application instructions, visit: jobs.pcc.edu
As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.
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