Under the leadership of the Executive Director of Career Services, the career center is central in shifting the institution towards a model of career preparedness in which all Johns Hopkins students integrate their career preparation into their academic experience with the same pursuit of excellence - distinguishing themselves as the "talent of choice".
The mission of the career center at Johns Hopkins University is to:
- Provide all students and alumni the experiences, knowledge, skills and tools to make smart career decisions and to prepare and market themselves for their pursuits.
- Close the gap between what employers seek in graduates and what students/alumni come equipped with.
- Orchestrate university-wide connections to build the "best possible" career ready network.
- Build enduring career readiness capabilities - those that last beyond first destinations.
- Be a catalyst for alumni engagement - lifetime affiliation.
Reporting to the Executive Director of the Career Center, the Technology Manager provides comprehensive technical support to all systems in the Career Center to include: our client relationship management (CRM) system, Handshake, the Career Center website and all career center online resources. The Technology Manager uses technology to collect, analyze, and report on data to be used in the strategic development of recruiting relationships, university partnerships, and skill sets for undergraduate and graduate students in the Krieger School of Arts and Sciences and the Whiting School of Engineering. The individual in this role must be detail oriented and data driven with experience explaining and illustrating complex information to a variety of audiences to further the goals of the office.
- This position is responsible for the overall technical support to the Handshake system, the relationship management system for JHU undergraduate students and employers who recruit on campus. Technical support includes: Troubleshooting user problems, researching solutions and working with the vendor to resolve problems; Negotiate with and advocate for updates to Handshake software with the vendor; Test software updates to determine changes have been integrated in software updates; Trains and provides guidance to staff on updates.
- Creates reports to extract key data elements that will be used in making decisions about student and employer engagement. This position will also respond to requests from and provide data to the Whiting School of Engineering and the Krieger School of Arts and Sciences. Reporting provided by this position to WSE and KSAS will support academic departments undergoing reaccreditation.
- Manages all on-line resources (career related, webinar software, etc.) and maintains relationships with vendors. Identifies and resolves problems users have with access, identifies gaps in online resource needs and represents the Career Center during demos of new online resources. Resolves problems for users of these systems to include staff, students, employers and faculty.
- Makes recommendations for resources based on student need, pricing, etc. Gather usage data on all forms of career center technology. Report to the leadership team twice a year on student/alumni usage to inform decisions made by Career Center leadership.
- Manage and update the career center website. Coordinate webpage development with career center team members and/or contractor. Collaborate with HSA website colleagues, particularly the Career Center's Communication Specialist, to ensure site is updated, graphics are incorporated and website is student friendly. Track website usage and report to leadership team monthly on most popular page hits, etc.