Rutgers, The State University of New Jersey is seeking a User Support Specialist III (Systems Administration) for the Lab Technical Services Department of the Office of Information Technology.
Under supervision of the Associate Director of OIT Lab Technical Services, the User Support Specialist III (Systems Administration) is responsible for configuring and administering secure Windows environments in the OIT Computing Labs. The incumbent is expected to quickly identify and address issues affecting computers, printers, peripherals and the network; and, leverages his/her experience with Active Directory and remote management & deployment tools to perform essential duties.
Configures and supports Windows desktop environments for general access computing facilities.
Leverages Active Directory and Group Policy to maintain a secure computing environment.
Effectively utilizes enterprise deployment tools such as SCCM, KACE, LanDesk or similar, and enterprise imaging tools such as Ghost, MDT or similar.
Maintains and integrates specialized equipment including projectors, scanners and AV control solutions.
Performs other related duties as required.
Home Location Campus: Busch (RU-New Brunswick)
Certifications in related technical support field; experience with network imaging tools; exposure to ticketing and remote support tools; familiarity with audio/visual equipment and other computer peripherals; experience in a higher education environment.
Required Knowledge, Skills, and Abilities:
Demonstrable knowledge of tools including or similar to Altiris, KACE, Ghost, SCCM, MDT, LanDesk as well as support of common desktop applications. Candidate must demonstrate effective oral and written communications skills in order to effectively work with other staff, managers and customers. Incumbent should be able to take direction and carry projects forward with minimal supervision. Must quickly learn and be able to apply and document new technical knowledge and procedures.
Department: Office Information Technology
Must possess a valid driver’s license for the purpose of traveling between locations and/or moving equipment.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.