A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Division of Metabolism, Endocrinology & Diabetes (MEND) has an exciting opportunity for a Clinic manager. The Clinic is a multidisciplinary, Level 3 clinic and sees over 30,000 patients per year. The overall responsibility of this position is to provide safe and efficient service excellence to: patients and their families, healthcare providers and other healthcare stakeholders in the MEND ACU at Domino’s Farms (ACU). The Clinic Manager - in conjunction with the ACU Medical Director, the MEND Division Administrator, the ACU nurse manager, and with other stakeholders - plans, manages and evaluates administrative, financial, operational and strategic activities of the unit.
Directly supervise clinic personnel, including check-in and check-out staff, schedulers, medical assistants and any temporary employees.
Provide on-the-job training, monitoring and coaching to all clinic staff in customer service principles and etiquette. Serve as a role model for exemplary customer service (internal and external) and service recovery, and motivate all staff to excel in these areas.
Provide on-the-job-training, monitoring and coaching to all clinic clerical staff in patient arrival processes, charge entry, appointment scheduling, and insurance authorization conduct.
Provide on-the-job-training, monitoring and coaching to all clinic medical assistant staff in patient intake, assistance with clinic-performed procedures and high-level disinfection.
Perform all HR functions with respect to designated staff, including but not limited to interviewing, hiring, orientation, career development, disciplinary action and termination decisions while consulting as necessary with other stakeholders.
Coordinate clinic staff schedules to support clinic activity levels. Identify and resolve daily operational problems including patient flow, throughput, medical information, clinic scheduling and staffing. During staffing shortage, this individual may spend time performing many of the same duties as the staff he or she manages.
Ensure that staff are continually Joint Commission-ready and that the clinic environment of care is in compliance with all regulatory standards. Act as fire and safety representative for clinic, including managing fire safety board and conducting necessary drills and assessments. Ensure cash-handling and revenue charge capture processes comply with audit guidelines while attaining timeliness and accuracy goals. Coordinate with stakeholders within and across departments and units to optimize revenue cycle results.
Work closely with Call Center Supervisor and clinic managers at other sites across the department to ensure coordinated and standard processes and work flow. Participate and lead the ongoing development and evaluation of operational and departmental procedures. Develop and implement site policies and standards, and ensure implementation and compliance. Make recommendations proactively for changes to improve clinic operations and otherwise better meet the needs of internal and external customers.
Actively seek, plan and execute of solutions to address patient access, financial, and patient satisfaction goals, among others as articulated by ACU, departmental and health system leadership.
Support clinical providers in their use of the MiChart electronic medical record.
Collaborate with clinic nurses and nurse leadership.
Perform other duties as assigned.
Bachelor’s degree in health administration or related field.
More than 5 years of recent administrative experience in health care with prior experience of managing 10 or more staff members, preferably in an ambulatory care setting
Excellent verbal, written and interpersonal communication skills with a strong customer focus and an ability to interact with a wide variety of individuals in a professional manner.
Demonstrated ability to work independently and as a part of a collaborative group with a commitment to team building and support.
Demonstrated ability to prioritize, complete tasks in a timely manner, and work under pressure.
Expert computer skills, including the ability to demonstrate proficient use of MiChart (Epic Ambulatory and Cadence), Microsoft Word, Excel and PowerPoint
Ability to compose professional correspondence.
Ability to lead large group meetings in a professional and productive manner.
Ability to respond to patient concerns and feedback in a productive manner.
Excellent attendance record.
Ability to evaluate and make changes to processes/protocols, toward continuous quality improvement.
Demonstrated process improvement experience.
Master’s degree is desired.
Familiarity with Epic/MiChart is strongly desired.
Familiarity with University policies and procedures is desired.
Knowledge of endocrinology clinical and operational practices is preferred.
Previous experience leading teams using LEAN methodology to solve complex problems in a healthcare setting.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
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The University of Michigan is an equal opportunity/affirmative action employer.