| UW Medicine's IT Services (ITS) department is looking for an outstanding Technical Services Coordinator to join the team! The Technical Services Coordinator (TSC) position, originally known as a Technical Project Manager, supports the technical, project and operational requirements of the TSO-Amalga Infrastructure and the Amalga Application teams which are part of the ITS Amalga Data Warehouse Team and the ITS Analytics team. The TSC is expected to have a high degree of knowledge of, and familiarity with, the specific technologies supported by the teams, and to use that technical expertise in analyzing problems and processes, designing solutions, documenting systems, and overseeing team projects and activities. |
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
And now for some of the "official" language:
This position reports directly to the Technology Manager of the TSO-Amalga Infrastructure Team and will help coordinate and facilitate cross-team work with the ITS Amalga Data Warehouse Team, the ITS Analytics Teams, various other ITS teams, and possibly external customers.
An ideal candidate would have experience and skills as an Operations Lead, Technical Project Manager, Technical Programs Manager, and/or Project Manager. The incumbent needs to understand how workflows interoperate among systems, teams, and individuals in order to help implement and maintain the Amalga Data Warehouse Systems.
This position acts as primary support to the TSO-Amalga Infrastructure team manager, has project lead responsibilities for internal team operational projects, and acts as the team's project coordinator for large, complex enterprise computing projects.
The TSC will need to develop and maintain working relationships within the Amalga Infrastructure team, and work closely with members of the Amalga Application Team, which includes Interface Developers, Report Developers and Analysts, Microsoft Technical Advisors, and the Management Team. The TSC will also develop and maintain strong working relationships with members of other TSO teams, while becoming familiar with TSO operational standards and best practices. The position will routinely work with members of other operational teams, including Data Center, Security and Network Operations in order to successfully provide cross-team task coordination for Amalga within the larger, highly complex technical environment of our IT Services Department.
Much of the TSC's time is spent organizing and leading team operational activities, i.e. ongoing 'keep the lights on' activities such as upgrades and new reporting requirements, where expertise builds up over time as a result of repeating similar support processes, and where these operational activities are outside the detailed knowledge or purview of the PMO (Project Management Office). This position includes a project management role and activities, and will be expected to regularly interact with and support PMO and Quality Management processes in the course of leading the team's project and operational efforts. This position reports directly to the Technology Manager of the TSO-Amalga Infrastructure Team, but will also maintain "dotted line" reporting to the Amalga Application Team Manager, and will work on assignments in support of both teams.
The TSC position is designed to provide vital technical and organizational support for the TSO-Amalga Infrastructure Amalga Application Teams. These teams contain highly skilled technical staff, are responsible for many complex operational processes and activities required to operate, maintain, and support our clinical data warehouse, which is critical to enterprise, departmental, and institutional analytics reporting; the hardware and software, data networks, databases, data centers, and security systems which provide the foundation for the clinical and business applications; and all the other associated IT technology needed.
In addition to the ongoing operational activities of these groups, each TSC is also required to support and participate in many ongoing complex projects with other IT, clinical, and business groups within UW Medicine. Managers of these teams need to keep up with and plan ahead for rapidly changing technology; build and maintain an effective team with all the required hiring and HR activities involved; represent the team in its interactions with the organization; and many other management responsibilities.
The TSC provides essential support to these managers and their teams by handling a wide variety of technical and organizational details, assisting with planning, systems analysis, design, and project management, and contributing to the team's effectiveness and ability to keep up with the dual demands of ongoing operations and many complex projects. The technical infrastructure teams provide the foundation on which the IT systems used by UW Medicine are built. The TSC is therefore a vital contributor to the overall success of the team, the team's manager, IT Services, and ultimately UW Medicine's mission.
The TSC will act as an operational and project lead supporting the team manager by handling many of the team's technical planning, coordination, and communications details required for the team's success. This will include (but is not limited to):
Provide leadership, oversight, analysis, coordination, and project
facilitation for technical team operational activities and projects.
- Create and maintain customer request tracking system and plan for timely response to call requests.
- Manage work queues.
- Analyze, test, monitor, and optimize system performance; identify and resolve issues; develop and maintain processes and technical documentation such as backup, system recovery, etc.
- Use technical knowledge and expertise to analyze and compile technical requirements for operational activities and projects. Create and maintain technical documentation relevant to the team's supported systems, processes, and ongoing support activities.
- Participate in relevant architecture discussions during network planning and configuration phases.
- Facilitate the planning of system and feature upgrades, including anticipating of off-hours service outage upgrades.
- Plan and conduct enterprise application deployment and upgrade; modify set-up sequences and/or debugging code; identifying and resolving issues.
Standards, Documentation, and Policies Development and Maintenance
- Ensure that standard policies and procedures are established and ensure that teams follow them.
- Create and maintain disaster recovery plans of existing systems.
- Ensure that team documents are up to date and relevant.
Enterprise Projects - PMO (25%)
Act as liaison and project facilitator for team participation in major enterprise IT projects, interacting with and supporting the PMO project managers leading the projects.
Develop and communicate timeline and deliverables of project milestones.
Coordinate Enterprise PMO approved project activities within the Amalga teams.
Handle routine communications with other key IT stakeholders, including the PMO, Quality Management and other IT teams and managers.
Cross-Team Facilitation and Communication (20%)
Serve in a special liaison role between all of the Analytics Teams, TSO teams, and other teams and departments. This position will facilitate improved communications, reporting, use of common project tools, processes and methodologies, and standards between TSO teams.
Collaboration with other teams which may include IT Services Analytics, Amalga Enterprise Data Warehouse Reporting, Analytics, Networks, Data Center Operations, Research, etc.
Coordinate, design, and deploy security measures that are compliant with UW Medicine security policies and procedures such as HIPAA. Use of tools such as active directory, RSA, SSLVPN, Windows firewalls, Checkpoint firewalls.
External Customers (10%)
Act as a primary contact person for the team to the end user community, cross-team projects, and IT services application teams.
Other duties as assigned.
| What you'll bring to the table: (minimum requirements) |
Bachelor's degree in Computer Science, Information Technology, Business Administration or related field or equivalent combination of education/experience.
9+ years experience must include the following:
Managing large technology projects.
One or more of the following technical domains: Windows Server Systems Administration, Windows Desktop Systems Administration, SQL Server Database Administration, Storage Management, Database Development or Data Analysis.
Software applications development or systems support of a software applications development environment.
One or more of the following enterprise QA/QM disciplines: change management, quality management, and/or systems testing and verification.
Team collaboration and project management software, including Microsoft SharePoint, TFS and Project.
Demonstrated competencies in project management disciplines based on practical experience, and/or PMP or other recognized project management certification(s).
5+ years' experience and demonstrated proficiency with standard business productivity software and tools including Microsoft Office, Word, Excel and PowerPoint, preferably in a Microsoft Windows environment.
5+ years' experience and demonstrated proficiency with operational workflows; preferably with experience as a Technical Operations Lead or Technical Program Manager.
The successful candidate will have demonstrated competencies and effectiveness in the following areas:
Ability to quickly research, learn, and evaluate new technologies.
Working within a highly collaborative team environment.
Well organized; able to prioritize when managing multiple tasks.
Clear, concise writing, and effective communication styles.
| What are some of the other tidbits that you might want to know? |
Daily response to customer demands and imposed deadlines is required.
Ability to communicate clearly in English, both verbally and in writing.
Generally daytime hours, but evening and or night time work potentially required to support projects, particularly during implementation periods.
May work off-hours and weekends on an infrequent basis.
Must have access to quick transportation for both on and off-hours commuting to multiple sites, including Harborview Medical Center, University of Washington Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medicine Information Technology Services, UW Medicine Neighborhood Clinics, and others.
This posting may not include the complete description for the role.
Who are we and what do we do?
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.