The IT Systems Administrator will function as the primary individual tasked with the onsite troubleshooting, assistance, and repair of user facing technology for the Agency. This person will not only serve as an ambassador representing the IT department to our user base but also function as a trusted advisor on all things technology related. This individual must be a Subject Matter Expert on a wide range of technology, enjoy working through complex technical challenges, can maintain a professional demeanor, and can effectively communicate technical subjects to non-technical people.
The schedule for this position is: Monday through Friday 7:30am-4pm
Mercy Home for Boys and Girls is an Equal Opportunity Employer.
Oversee all networked and non-networked workstations, printers, and other devices in scope for support by the IT department and ensure proper operation of all such equipment.
Effectively research, collaborate on, and effectively resolve all client computer issues as they arise.
Be willing to assist in the resolution of server and network infrastructure problems as they arise.
Provide ongoing support of a technical and consultative nature to the various departments’ users; serve as a technical information resource.
Proactively communicate network or system downtime, procedural changes, changes affecting users experience, common bad practices, and individual user instruction.
Cooperate and consult in both the troubleshooting and recommendation of new systems and procedures to meet the identified technology needs of the Agency’s users.
Stay abreast of increasing functional/user demands for new or enhanced systems.
Monitor new developments and employ best practice approaches to systems’ security, maintenance and configuration to maximize the availability of all systems for our users.
Respond to common user administrative requests such as lost passwords and application access in a timely manner.
Assist in the maintenance and establishment of beneficial vendor and other third party relationships.
Troubleshoot system malfunctions and keep all IT department teammates aware of any potential malfunctions and the possible consequences.
Respond to requests for modification/enhancement of IT systems with cost effective strategies.
Maintain an accurate inventory of hardware, software and other IT related assets.
Create and update technical documentation whenever processes and systems change.
Maintain good working and professional relationships with all areas of the Agency.
Regularly visit other Agency owned locations in the city of Chicago.
Complete any other tasks as assigned.
Five years’ experience working in a Microsoft client/server environment with a proficient working knowledge of Active Directory, Windows Server, and Windows client operating systems. (MCP or MCSE certifications preferred)
Five years of extensive hardware troubleshooting experience with Dell workstations and servers. (A+ certification preferred)
Working knowledge of VMware virtualized environments.
Working knowledge of Cisco network switches and basic layer 2 concepts.
Working knowledge of Avaya IP Office phone systems.
Familiarity with cloud services, specifically Office 365 and Azure.
Must be a self-starter who is comfortable with and able to actively drive forward assigned projects and tasks with minimal supervision.
Must be able to effectively research and troubleshoot complex issues and be willing to collaborate with other teammates and third parties to bring such issues to successful resolution.
Must possess exceptionally strong time management skills and an ability to effectively manage a high volume of work in a organized and responsive manner.
Ability to always maintain a friendly, professional demeanor as well as exhibit a “can-do” attitude under stressful situations.
Ability to read and understand technical documentation and can translate and communicate the information to others who may have minimal computer experience or vocabulary.
Ability and willingness to create and update technical and procedural documentation.
Ability to handle sensitive information and maintain the confidentiality of data.
Must be punctual with regular and predictable attendance.
Must possess a valid drivers license
Must be able to provide own transportation and be willing to work flexible hours, if needed.
Must be proficient in speaking and writing in the English language.
Ability to lift and/or move up to 50 pounds.
Good manual dexterity and the ability to safely and knowledgeably operate a wide variety of tools.
Commitment to the mission, values and goals of the Agency.