The Program Manager-AfterCare provides administrative, managerial and clinical leadership for the AfterCare Program, which provides systemic strengths-based care management support to former residents of Mercy Home for Boys and Girls.
The schedule for this position is: Monday through Friday 9am-5:30pm (must be flexible), some weekends and evenings, and 24/7 on call.
Mercy Home for Boys and Girls is an Equal Opportunity Employer.
Promote the mission, values and goals of the Agency to staff.
Lead the AfterCare Program and manage all day-to-day responsibilities by working collaboratively with the Director and AfterCare staff to ensure task completion is effective and efficient.
Lead in the design, revision and implementation of program policies and procedures; work in partnership with departmental management team as it relates to COA accreditation and DCFS guidelines.
Lead effort to develop strong working relationships and partnerships with appropriate internal departments/programs and external community resources for members.
Communicate vision of common purpose and set clear plans and priorities for assigned employees. Provide consistent supervision, appropriate feedback, training and professional development opportunities. Delegate responsibilities when appropriate.
Oversee all operational and administrative processes of Care Managers to ensure compliance with program objectives, Agency mission, DCFS policies and COA guidelines.
Lead the hiring, training and performance management for direct reports.
Perform member record review in Wingspan database for completeness, accuracy, and clarity of documentation submitted by Care Managers.
Oversee the maintenance of member records for accuracy and member confidentiality.
Assist in the development, achievement and assessment of department QI goals, objectives and processes.
Create a viable budget plan, control costs, and operate within established budget utilizing applicable financial principles, policies, and objectives.
Assist the Director in the daily administration of departmental services and functions as directed and perform miscellaneous job-related duties as assigned.
Prepare periodic reports on activities as required.
Ensure the proper maintenance and care of Aftercare Program facilities, property and equipment
Master’s degree in Social Work, Psychology, Counseling or related discipline.
At least 3 years professional administrative and clinical experience in social service or child welfare agency with proven proficiency in management, training and program development; knowledge of COA and DCFS guidelines and procedures preferred.
Knowledge of traditional case management methods, procedures, principles and documentation.
Knowledge of community based services related to the needs of adolescent and adult clients.
Ability to maintain strict confidentiality of program records and former resident information.
Ability to foster cooperative work environment while being an effective leader, program manager and team member.
Highly proficient with MS Office products, including Word, Excel, Access, PowerPoint, and Outlook.
Excellent time management, organizational, and problem-solving skills.
Excellent interpersonal, oral and written communication skills.
Ability to write reports, business correspondence, and policy & procedure manuals.
Ability to develop and manage budgets.
Ability to research, compile, analyze and interpret various types of information from multiple sources including data bases, child welfare periodicals, professional journals, accreditation guidelines and governmental regulations.
Ability to maintain professional demeanor while exercising independent judgment and discretion in performing tasks.
Flexibility to provide administrative support and managerial leadership outside normal work hours when necessary. On-Call 24 hrs/7 days per week.
A valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the department of Children and Family Services.