85% The Support Specialist is responsible for helping Polsky Exchange members with IT consulting, software assistance and training, wifi connectivity, and using Polsky Exchange specific systems including but not limited A/V setup, and support for events. The individual will be involved in the following critical activities: Facilitate access to IT and Audio Visual resources available through the Polsky Center.Assist visitors of the Polsky Center gain access to the resources they need via the wireless network.Assist and work on user and event program support.Assist in program event AV set-up and problem resolution.Assist and work on ad-hoc user requests and tasks which include but are not limited to desktop support, application support, printer connectivity, etc.Capture, monitor and maintain the helpdesk case database. Contribute to the central knowledge base of support articles.Provide technical advice to users at the Polsky center, and refer them to appropriate IT Services staff members that will help them implement their ideas using technology.15% Perform related duties as assigned or required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability.The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans Employer.Job seekers in need of a reasonable accommodation to complete the application process may contact Human Resources by calling 773-834-1841 or by emailing firstname.lastname@example.org with their request.
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