About Virginia Tech:
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
Provide information technology support to Network Infrastructure and Services.
o Provides accurate solutions to reported problems employing advanced
knowledge of desktop computing operating systems and applications,
network connectivity and Virginia Tech Central IT provided software
applications and services
o Uses appropriate diagnostic tools to solve or escalate reported symptoms
o Escalates problems to application/service area when appropriate (i.e.,
problems requiring diagnostic skills, tools, or expertise not available
at secondary level)
o Support end users via phone, via e-mail, through interactive online
methods, and in person for access to computing resources, central
computing services and desktop computing
o Analyze user needs to make hardware, software and configuration
recommendations to systems administrators and the end-user community
o Sanitize computers for surplusing
o imaging and deployment of new computer hardware.
o Provide desktop support for NI&S
workstations as directed by Manage and/or Team Lead.
Apply patches/upgrades to OS and applications software.
Install and repair system hardware. Install and manage application
software such as Oracle client, Microsoft Office Suite. Configure, manage and
troubleshoot network services. Troubleshoot diagnose and repair system
problems. Document system configurations and changes. Document computer
location and user assignment.
Knowledge of, and ability to troubleshoot desktop operating systems
(Windows, Macintosh OSX, and UNIX/Linux) and hardware, applications,
peripherals, and telecommunications failures (telephone, LAN, WAN, and
TCP/IP) in a logical and systematic manner. Considerable knowledge of
security principals and tools. Working knowledge of networking
principals and tools. Broad knowledge of desktop computing with an area
Ability to interface with end users over the telephone, via email, or in
person to effectively communicate problem status and resolutions. Good
interpersonal, customer support, verbal, and technical writing skills
Self-starter with ability to manage multiple simultaneous tasks and
projects required. Ability to operate independently and without
supervision or with assigned teams to accomplish organizational goals
and objectives is essential. Willingness and ability to document
knowledge and share with others is required.
Knowledge of windows operating systems to include: configuring Windows current/recent operating systems. Working knowledge of Mac OS. Knowledge of Oracle client, Microsoft Office Suite, popular internet browsers, Outlook, InDesign, Photoshop, and Adobe Acrobat.
Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Temp, non-salaried wage
Percent Employment: Part-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Review Date: 03/03/2017