Directly oversees and provides strategic vision to the EmoryCard Services and Student Accounts organization and activities within the Student Financial Services umbrella including operational, financial, human resources, strategic planning, analysis, budgeting and reporting. Acts in place of the Director of Student Financial Services, as needed, and will be considered as a succession candidate for that leadership role.
Serves as a project manager for various projects to include process improvement initiatives with technology as the foundation. Acts as the main contact on collaborative initiatives relating to the EmoryCard program and Student Accounts. Leads projects to maximize resource utilization and evaluates projects to establish consistent management processes, procedures and systems to promote standardization, efficiency, effectiveness, quality, and value-added activities.
Develops requirements, outlines, budgets, and schedules for EmoryCard technology projects to ensure the University is at the forefront of card service technologies. Effectively manages resources, properly plans future needs and identifies alternative best practices to apply to projects when appropriate. Monitors progress and outcomes of multiple projects occurring simultaneously and captures the ROI of the recommendations for each project.
Generates relevant solutions for program stakeholders where the focus is value, functionality, convenience, and effectiveness. Represents EmoryCard Services and Student Accounts at University and Division meetings.
Develops and initiates creative marketing campaigns to increase EmoryCard awareness. Stays abreast of industry technology and trends.
Develops and maintains strong stakeholder and solution provider relationships built on trust, delivery performance, proactive communications, and thought leadership. Hires, trains, supervises, develops and evaluates a staff of approximately ten full-time employees plus part-time student employees. Performs related responsibilities as required.