At New Directions Behavioral Health, we hire the best and brightest. If you believe that healthcare should address the needs of the whole person, body and mind, we are looking for you! We are the fastest growing behavioral health care company and with good reason, we deliver results. We are dedicated to helping people find a healthy balance and improve their total health through positive change. We succeed because we are a team of creative, compassionate and talented individuals that believe in balance and a healthy lifestyle for ourselves and for those we serve. Join our team and be appreciated for your ideas and creativity. At New Directions, we embrace quality, innovation and risk-taking – all of the elements that drive change and support our mission: Improving health through change.
New Directions is growing and we are seeking Case Managers to join our Little Rock, ARK office. The Case Manager is responsible for providing case management and support activities for New Directions’ members who have been: discharged from inpatient or residential treatment settings, need assistance during a signification treatment transitions, or have co-occurring medical and behavioral health conditions and who meet the NDBH eligibility criteria for integrated case management. This includes significant coordination with all departments within New Directions, health plans, facilities and providers to promote effective, efficient and quality care for NDBH members.
Performance is measured against both individualized and job specific annual performance evaluation goals, which may include the following: assisting members with attaining 7 and 30-day discharge appointments, coordinating to increase community tenure. These measures will be assessed and reevaluated continuously throughout the year.
The Case Manager’s responsibilities include:
•Utilizes the components of the case management process i.e., elements of comprehensive assessment, identification of targeted barriers to improvement, linking to needed professional and community resources, development of care plan, implementation of care plan, documentation of outcomes, iterative care plan review and adjustment based on outcomes, health stabilization, and patient graduation
•Promotes and provides quality service delivery and effective care transitions planning for optimal member health outcomes
•Uses motivational interviewing to engage and maintain relationships with members
•Conducts telephonic assessments with the members to gather information regarding the member’s current treatment, possible treatment needs and identify any barriers to accessing services
•Conducts on-site and telephonic communication with the member and/or member’s parents/guardian, facility, and outpatient providers, including primary care physician (PCP) to gather information to identify discharge needs and any barriers to accessing post hospital discharge services and facilitate coordination of services
•Develops goals and objectives with the collaboration of the member to promote self-management, avoid readmission and connect the member with timely aftercare services
•Collaborates with member and facilitates coordination and communication between member and their providers and support system to create crisis prevention plan
•Assists the member to engage successfully with their behavioral providers and others in their support system to move toward self-management
•Facilitates coordination, communication and collaboration on behalf of the member to achieve goals
•Builds trusting collaborative relationships
•Demonstrates case management expertise in response to a variety of circumstances ranging from crisis intervention to routine business matters
•Coordinates with Health Plan medical management and medical services providers, including primary care physicians and patient centered medical homes, to promote integrated member health care
•Participates in clinical staffing and other meetings and trainings upon management request
•Presents clinical cases to staff and consulting providers upon request of supervisor and as required by case management, policies, and procedures
•Utilizes appropriate tools such as NDBH approved case management models, assessment instruments, practice guidelines, and other applications and tools
•Completes appropriate documentation in clinical systems in compliance with regulatory and accreditation standards
•Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and New Directions services, policies and procedures and criteria
•Coordinates consultations with member’s provider, family and NDBH Physician consultants on clinical cases when necessary and appropriate to facilitate care and progress
•Stays current with case management technology, member BH benefits, and non-health community resources
•Provides follow-up and support calls to members and providers as needed and as assigned by Manager/Supervisor
•Makes recommendations of programs and/or systems that create improved outcomes and timeliness of the case management department
•Contributes to site specific audits/surveys/research projects that are relevant to case management process, policies, and procedures
•Participates in on-going continuing education as required by professional licensure, certification, or as requested by New Directions and maintains clinical licensure and certifications
•Participates in special committees or projects for program development as assigned by Manager/Supervisor
•Adheres to the policies and procedures for case management activities as well as screening, triage and referral activities, including timeliness of activities/services and accuracy of documentation
•Adheres to New Directions Behavioral Health Mission Statement, Core Values, Code of Business Conduct, and Compliance Program
•Complies with all Federal and applicable State laws and New Directions Behavioral Health Policies regarding, privacy, confidentiality, and security of health information, and other designated information
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities as deemed necessary.
•Minimum of five (5) years post-licensure experience in direct clinical care with patients in facility-based and/or outpatient psychiatric or chemical dependence treatment
•For Registered Nurses, a Bachelor’s Degree in Nursing
•Previous experience in Case Management or Disease Management
•Knowledge & ability to apply case management principles and concepts to their case management practice
•Certified Case Managers (CCM) are preferred or ability to obtain CCM within 4 years of hire
•Experience and training in Motivational Interviewing or Health Coaching
•Strong computer skills (Microsoft Office Suite)
If you’re ready to join a team of professionals, dedicated to total health and making a difference, we want to hear from you!
New Directions Behavioral Health is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, age, gender identity, sexual orientation or any other characteristic protected by law.
We offer a very competitive compensation and benefits package.
For consideration, please apply at http://www.ndbh.com.