POSITION OVERVIEW PRC is hiring a full-time (40 hours/week) Social Services Specialist to assist the Director of Social Services in developing and continually improving a Social Services program that responds to clients and program needs according to funding requirements. The Social Services Specialist’s office will be located in Wheaton (201 S. Naperville Rd). Schedule will include occasional evenings and Saturdays. Travel between sites is required.
ESSENTIAL FUNCTIONS OF THE POSITION • Assist with the management and disbursement of financial assistance funds according to funder requirements ? Conduct pre-screening interviews and client assessments according to established guidelines ? Provide case management for designated families ? Communicate with payees to ensure timely financial assistance ? Ensure accuracy and completeness of client files and forms ? Coordinate follow-up process of clients including compiling results of survey ? Complete funder and internal reporting requirements • Coordinate and supervise specialized intake ? Manage the specialized intake process, identify improvements, resolve problems and issues and communicate changes and updates ? Schedule, train, support and supervise volunteers working in Specialized Intake • Assist with Family Connections ? Conduct screening and client assessments to determine eligibility according to established guidelines ? Provide case management for designated families ? Participate in client staffing/case review meetings ? Ensure accuracy and completeness of client files and forms • Provide direct service to clients ? Complete applications for government and mainstream benefit programs accurately ? Ensure accurate community resource information is available for client referrals ? Provide information, support, and referrals to clients who present in crisis ? Continually identify and research new community resources to meet the needs of clients • Assist Director of Social Services with supervising and training of Social Services Department Interns • Assist with inputting of client data into all databases including ServicePoint database, Client Central Database, and Social Services Database; identify issues and present solutions needed to conform to grant/agency requirements and enhance user experience • Identify, analyze and recommend improvements to internal department procedures to ensure efficient and effective systems and processes are in place
Education and Experience
Bachelor’s degree required preferably in humanities or a social service area
3 years of experience working directly with clients (one-on-one) required
Supervisory experience required (volunteers and employees)
Knowledge of mainstream benefits preferred
Knowledge of or experience in housing (building management, subsidized housing or working with landlords/building management groups) preferred
Knowledge of local or DuPage County resources for low income residents preferred.
Essential Skills, Knowledge, and Abilities
Commitment to PRC’s mission, values, and community focus
Enjoys working in a social service organization and with clients
Team player; able to interact and communicate clearly with multiple constituencies
Able to work effectively with people from other countries and speaking other languages
Able to compile, analyze and evaluate data
Able to maintain a high level of confidentiality
Highly organized with a great attention to detail
Strong communication and training skills
Able to work independently with some guidance and direction
Attention to detail: strives for 100% accuracy
Able to exercise professional judgment to resolve moderately complex problems
Proficient in MS Word, Excel, Outlook and Internet search engines; Knowledge of HMIS systems (Service Point), MS Access and Google Docs preferred
APPLICATION PROCESS To apply, please send your resume, cover letter and salary expectations to firstname.lastname@example.org.
APPLICATION DEADLINE: MONDAY, MAY 1, 2017
No phone calls, no faxes please. People’s Resource Center is an Equal Opportunity Employer
In 1975, a small group of families established People’s Resource Center (PRC) to help their neighbors struggling with hunger. PRC's founders sought to do more than start a food pantry. They wanted to help people overcome the isolating experience of poverty in the suburbs and build a community that crossed socioeconomic divisions.
Today, with the support of 2,200+ commun...ity volunteers and 39 employees, this grassroots organization serves over 31,000 low-income residents of DuPage County annually with both basic needs assistance and empowerment programs that help put economically struggling families on the path to self-sufficiency. PRC’s current client load is triple the number served 10 years ago due to growing poverty, cuts to government-funded human services programs, low wages, and high rates of unemployment and underemployment among low-income workers.
PRC’s ongoing programs include the following: full choice food pantry, clothes closet, social services, homeless prevention services, job search assistance, adult learning and literacy, computer technology access and training, and art enrichment classes for children and adults. All PRC services are provided FREE to client families, eliminating cost as a barrier to access.
Basic needs assistance and empowerment programs are provided from 2 owned locations - Wheaton, IL and Westmont, IL. Also, empowerment programs deliver services from over 30 partner locations throughout DuPage County.
Services are provided at an annual operating cost of $2.8 million and over $6.0 million worth of donated food, clothing, computers and other in-kind goods. This level of in-kind support from the community is vital to PRC’s ability to continue to provide services since:
--56% of food distributed comes from community in-kind donations. Only 8% comes from government commodities,
--100% of refurbished computers distributed come from community in-kind donations, and
--100% of clothes distributed come from community in-kind donations.
PRC has benefited from a successful history of fully funding operations with cash and in-kind donations, both of which have grown substantially in recent years. PRC's financial sustainability comes from its strong relationships with a diversified donor base. The local community continues to provide support in excess of 50% of expenses. A large majority of grants received by PRC have been renewed year after year through ongoing partnerships. No current or anticipated funder represents more than 6% of the cash budget, including the government. To ensure financial sustainability, PRC maintains reserves sufficient to meet six months' operations and has grown its endowment fund to more than $1 million.
The mission of People's Resource Center is to respond to basic human needs, promote dignity and justice, and create a future of hope and opportunity for the residents of DuPage County, Illinois through discovering and sharing personal and community resources.
People’s Resource Center will be recognized in DuPage County for excellence of service, for well-integrated support services, for our neighborhood partnerships, and for advocacy that promotes just and sustainable communities.
• Dignity and Respect: Recognizing the dignity of each person who comes to us, we create a welcoming and respectful environment in all of our programs and communication.
• Creative and Innovative: We express our mission directly. We try things in the community. We are willing to jump in to new areas in order to address an unmet need.
• Responsible Stewards: We welcome those who need resources, as well as those with resources to share.
• Compassionate: We listen, we encourage, we try to get to know our families, we provide some help and guidance, we advocate, in a spirit of kindness and compassion.
• Integrity: We place a high priority in living out of our principles, in our relationships, programs, and organizational practices.