Working under the leadership of the CTSI Institute Information Officer, the Business Systems Manager is responsible for the daily management of the systems used to support the business operations of CTSI (CTR Portal, TASCS, CTSI data warehouse, email@example.com website) and research domains who rely on the systems and/or data to support their research activities. The Business Systems Manager collaborates with the Academic Health Center - Informatics Systems (AHC-IS) Research Development Services (RDS) team to ensure that the development and technical capacities of RDS are targeted towards the appropriate priorities of CTSI. The Manager is also responsible for the management of the inventory of devices used within CTSI, including the authorization of access, and will supervise two staff members who support the daily activities of the systems.
CTSI Business Systems Management (40%) Provide daily oversight of the CTR Portal, ensuring a functioning, user-friendly tool is available to the clinical research workforce. Provide project management support for the development activities needed for both new development and system enhancements; communicate with development and operations teams as necessary to ensure project deliverables are on schedule and in scope. Ensure updated system and end user documentation is available for all modules of the CTR Portal and ancillary systems used within CTSI (firstname.lastname@example.org website, BSI, OnCore, etc.) Maintain a business systems need/development listing, working with Institute Information Officer to gather leadership direction for priority of development activities. Work with CTSI functions (ODAT, CEARCH, CTSI-Ed, CTRS, BMI, Administration, Monitoring and Evaluation, and Clinical Trials Financial Services (CTFS) and domain managers/users to solve operational problems, considering both technology capabilities and business processes. Work collaboratively with the Academic Health Center - Information Systems (AHC-IS) Research Development Services (RDS) team to facilitate clear communication and next steps in the development life cycle for all CTSI application development efforts. This includes development efforts that enhance vendor provided tools, such as OnCore, Ethos, BSI. Ensure that the Portal System remains an enterprise-level system, while allowing for appropriate customization at a domain or function level. Collaborate with business owners of other systems (OnCore, Ethos) to understand systems, facilitate system interoperability, and assist with problem solving. Ensure appropriate training, resources, support, and communication exists for users.
Business Operation Awareness and Reporting (35%) Understand the information systems landscape that support/impact clinical and translational research across the University and nationally. Work with CTSI leaders, directors, and managers to provide access to business operations data in an appropriate format (i.e., data sheets, reports, Tableau worksheets, etc.). Work with clinical research and domain managers to ensure access to the domain’s business data captured at the university (including Portal, university Data Warehouse, OnCore, etc.) are available through reports or exports in a timely fashion. Establish methods for the distribution of reports, as appropriate.
CTSI’s Administrative Data Warehouse Infrastructure and Management (10%) Collaborate with AHC-IS RDS to ensure an information infrastructure that supports metrics and reporting. Lead process, working with CTSI’s Monitoring and Evaluation team, to ensure streamlined access to institute-wide data and the associated business processes. Develop a quality assurance program to ensure that the CTSI Data Warehouse infrastructure is fully operational and refreshed on schedule.
CTSI Technical Support (5%) Manage the inventory of devices used by staff (computers, mobile devices, printers), including access, purchasing, support. Manage the share drive/server access of common files, including the adoption of a CTSI shared space. Ensure functions and staff have the appropriate technology to meet the objectives of their work.
Staff Supervision (10%) Establish work priorities and manage work efforts of Information System Analyst, Information System Support Specialist, and Report Specialist. Supervise/Mentor/Coach/Meet weekly with Information System Analyst, Information System Support Specialist, and Report Specialist. Communicate performance expectations. Ensure adequate/appropriate back up/coverage plan is in place for Information System Analyst, Information System Support Specialist, and Report Specialist. Modify practices and procedures to improve efficiency and quality. Identify and recommend process improvement initiatives. Problem-solve varied situations that require significant analysis or interpretation and integrative solutions. Facilitate communication with function and domain managers to assure understanding of expectations and scope of work.
Other duties as assigned.
Required Qualifications A bachelor’s degree in a related field and four years of work experience in the areas of business or system processes analysis; or six years of work experience in the areas of business or system process analysis with a non-related degree.
Preferred Qualifications Experience with Oracle databases Experience with electronic tool development process Experience working in an information systems role within an academic institution Experience using Tableau or other data visualization systems Knowledge of clinical research or clinical research environment and tools/systems used to support the research
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