| UW Medicine is seeking an IT Profession to join our Radiology Informatics group. The ideal candidate would have experience working in IT support in a healthcare setting, especially in imaging. Ability to work with health professionals in a clinical environment is critical. Understanding all aspects of informatics will be important. The Radiology IT team performs a combination of user support and project work. This is a very dynamic, fast-moving environment with many challenges and rewards. The role we are filling will focus on application support of our GE RIS (Radiology Information System), with some exposure to our digitial imaging systems - GE PACS and GE ViewPoint. A bachelors degree in a related field is preferred. Excellent communication and problem-solving skills are required. |
The Senior Computing Specialist will provide support for the PACS (Picture Archiving and Communications System) Program. The PACS is a significant imaging system for UW Medicine. The current ones in place are supporting the entire UW Medicine Enterprise. Imaging is done on roughly 70% of all patient episodes of care. Along with lab, imaging is a key tool to diagnose disease and guide treatment. As of today, there are literally thousands of PACS installed and in operation worldwide. Most of these are working satisfactorily, and provide a more efficient and effective solution to manage medical images than was achieved with film-based solutions. Despite this, these PACS systems are now experiencing growing pains. As an example, there is an expanding need to serve not just the radiology department but also other departments and specialties. These can include departments such as cardiology, radiation therapy, dentistry, ophthalmology, endoscopy, as well as other specialties. As more departments seek access to PACS, the proper identification of patients and exams becomes an issue. Often, each department maintains its own patient and exam requisition system. Exam IDs (Accession Numbers) may or may not be used for identification, and patient IDs may be assigned by each department. There are also very different performance and storage requirements for each of the modalities in each of the departments. With these new demands, the importance of a well managed PACS will be to provide scalable image, information and life cycle management so that images and related information can be queried, stored, and retrieved in a manner that is defined by open standards at multiple department, enterprise, and regional levels while maintaining patient privacy and security.
The Senior Computing Specialist will implement GE RIS, PACS, PowerScribe 360, lifeIMAGE, ViewPoint and other associated technologies in the department, including HMC Radiology, UWMC Radiology and Nuclear Medicine, UWMC Roosevelt, the Eastside Clinic, Seattle Cancer Care Alliance (SCCA) and all affiliated clinics. The Senior Computing Specialist will perform user training, software installation and testing, and work with operational and clinical personnel to match technical assets with the requirements of the user community. The Senior Computing Specialist is responsible for working on large projects requiring a broad knowledge of all aspects of departmental operations. The Senior Computing Specialist is responsible for diagnosing and troubleshooting a wide variety of problems, and will escalate issues appropriately to the right group, whether internal or external to the organization. They will promote an environment of Customer Service, in which the customer may be any number of individuals or groups both within and external to the Dept of Radiology.
Troubleshoots application problems in a methodical way and reports results appropriately.
Trains system users including clinical, support and administrative staff in use of application software.
Helps form and manage user project teams to meet stated deadlines.
Configures, tests, and installs software.
Creates and follows formal test plans, documenting results.
Possesses excellent oral and written communication and problem solving skills
Remains calm in difficult and stressful situations. Handles difficult customers in a professional manner.
Exhibits good time management habits and a demonstrates the ability to prioritize tasks. Requires minimal supervision/support.
Prepares documentation for training and testing that is professional in appearance, detailed, and accurate.
HIPAA Compliance Demonstrates knowledge and understanding of patient privacy rights. Maintains complete confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information and only when necessary to perform job responsibilities and duties.
Cultural - Demonstrates an awareness of the patients' and coworkers' views, traditions, and actions in light of individual cultures. Respectfulness is shown to coworkers.
Communication - Ability to proficiently read, write, understand, and communicate in English commensurate with the duties and responsibilities of the position
Service Orientation Supports the organizational and service area's mission and vision. Demonstrates knowledge of and applies the UWMC Standards for Service Excellence: Introduces themselves; Escorts as needed; Responds and follows through with complaints;
Relationships and Teamwork Communicates effectively and respectfully with individuals and groups. Contributes to positive working relationships and collaborative teamwork with all disciplines and departments. Recognizes own stress and the impact on others. Identifies and manages stressors utilizing the guidance of others. Remains flexible with changes that are occurring in the department and/or medical center. Concerns/issues regarding departmental/organizational operations are communicated to the employee's supervisor/manager.
Economics of Care - Demonstrates knowledge of cost efficiencies in the delivery of care such as identifying and pursuing quality improvement opportunities and utilizing appropriate supplies and resources.
Participates in oncall rotation of one week every 4-8 weeks. Includes night, weekend and holiday support, mostly over the phone. When oncall, on site support is sometimes required.
Participation in formally managed projects.
Be aware and understand systems interaction with both internal and external systems.
Be willing to install and lift hardware such as monitors, workstations and hard drives.
Other duties as assigned.
This position provides opportunities to work in a diverse and fast-paced environment.
As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position click here.