GSE Alumni Relations Officer - 74580
The Centennial year of the Graduate School of Education is an opportunity to significantly expand our affinity-based alumni relations program. To help advance the vision of the Dean, we aspire to engage GSE alumni across the country in ways that promote pride, affinity, advocacy and intellectual growth while also creating excellence in alumni event programming and new opportunities for our alumni to interact with each other. As such, the GSE and the External Relations team are establishing a new position of Alumni Relations Officer, whose work will be central to achieving these goals.
Reporting to the Director of Alumni Relations and the Annual Fund, the primary responsibility of the GSE Alumni Relations Officer (ARO) is to strengthen and build volunteer-led alumni communities in the greater Bay Area, and to strategically evaluate and engage GSE alumni communities in other cities around the country, such as Los Angeles, San Diego, Seattle, Portland, New York, Washington DC, and Chicago. As a representative of the GSE, the ARO will identify, engage and maintain relationships with volunteer alumni leaders and work to support their efforts. The ARO will also help plan local alumni events, coordinate regional communications, provide opportunities for online engagement and develop other unique ways for alumni to connect with the GSE, with Stanford and with each other. The ARO will work closely with external relations colleagues in the GSE, as well as colleagues in the GSE EdCareers, Communications and Student Services offices, GSE Alumni affinity groups, the Stanford Alumni Association and the Office of Development to create a strong sense of GSE community in the aforementioned regions.
The Alumni Relations Officer is expected to spend a good deal of their time out of the office, proactively and strategically meeting with alumni and volunteers where they live. The field work for this position comprises an aggressive schedule of visits with alumni for the purposes of identifying potential alumni leaders and working to build alumni communities in our primary markets. This will require 6-10 trips per year (an average of 2-3 days per trip).
In addition to the regional work, the Alumni Relations Officer will also assume responsibility for the planning and execution of the programming for the annual AERA reception, the annual STEP in the City event and the annual Alumni Orientation luncheon.
Stanford University, The Graduate School of Education, and the External Relations team are committed to creating and celebrating a diverse and inclusive community. It is expected that the alumni relations work would reflect this commitment.
Work with GSE alumni volunteers, faculty, students, the GSE External Relations team, the Office of Development, and the Stanford Alumni Association colleagues to develop, implement, and evaluate activities, programs, services and communications that reach, serve and engage alumni. Assist with marketing, planning or managing all/part of alumni programs, events, educational opportunities, and/or other alumni initiatives.
- Recruit, train, and oversee volunteers and volunteer led projects.
- Develop contacts and maintain relationships with alumni, faculty, students, staff, and vendors.
- Plan large scale and/or high level alumni programs and events.
- Collaborate and coordinate with other departments and schools to achieve the goals of alumni programs or projects.
- Negotiate contracts with vendors and oversee the quality of delivered products and services.
- Work with other departments to identify and implement new markets and develop program strategies.
- Participate in budgeting, forecasting, and cost negotiations for alumni events and programs.
- Evaluate alumni programs and services for customer satisfaction.
Other specific duties include:
In year one, we imagine creating a rolling schedule of alumni outreach and engagement activities that would include the following:
- Aggressive exploration of possibilities for enhancing the GSE alumni communities in the broader Bay Area
- Six trips outside of the Bay Area, including travel to Los Angeles/San Diego, Boston/NY/Washington DC, Chicago and Seattle/Portland to both meet individually with alumni there as well as host small groups with faculty participation as appropriate and possible for the purpose of establishing and building GSE alumni communities.
- Align GSE faculty travel with opportunities for GSE alumni outreach
- Plan and execute a larger GSE alumni event in the Bay Area (not including campus events), as well as at least three other larger events or alumni gatherings in targeted cities featuring one or more GSE faculty members, particularly those that help advance the vision of the Dean.
- In year two, and based on successful outreach and programming during year one, we would expect to see continued alumni community building in the cities mentioned above with additional and expanded alumni engagement, leveraging GSE faculty and leadership travel for increased alumni community engagement and the identification of regional alumni volunteer leadership.
Alumni Community Building
- Research and analyze regional culture, demographics, and alumni needs in GSE major alumni cities, and develop effective strategies for increased alumni engagement.
- Develop an aggressive schedule of face-to-face visits to GSE alumni in top regions; utilize other means of direct communication to facilitate and enhance emerging alumni communities.
- Work with local volunteer leaders, as well as GSE and University partners, to build a strong and sustainable GSE presence in assigned regions.
- Develop and implement, in consultation with GSE communication teams, a comprehensive communications strategy for assigned regions, including monthly e-mail newsletters, email and print invitations, web pages, and social media.
- Facilitate networking among alumni and connections between alumni and the GSE.
- Provide prompt and excellent customer service to alumni inquiries and requests.
Volunteer Engagement and Management
- Support, train, and empower alumni volunteers in event management, the use of community-building techniques, marketing, social media and technology to create active alumni communities and opportunities for increased alumni engagement.
- Recruit and build professional relationships with volunteer leaders. Serve as a liaison, resource, and advocate for volunteers.
- Track and report data on alumni volunteer service. Recognize and reward alumni volunteers; in coordination with colleagues across SAA, recruit and develop top volunteers for key leadership roles.
- Serve as primary liaison to regionally based alumni clubs and affinity groups (and national affinity groups, as assigned).
Event Planning and Project Management
- In collaboration with the GSE External Relations team Events colleagues and the SAAs Alumni Event Services department, plan and manage regional alumni events (faculty speakers, etc.). Engage GSE alumni to act as hosts, ambassadors, and promoters of the events.
- Lead the planning and implementation of the programming for the AERA annual alumni reception, working closely with GSE External Relations colleagues, the GSE communications team and OOD/SAA colleagues.
- Support volunteers in the planning, marketing, and execution of volunteer-led events.
- Manage program budgets, expenditures and monthly variance reports.
- Track and report data on regional activity, alumni programs and volunteer service, utilizing the Alumni Engagement Dashboard.
- Assume other administrative tasks as assigned.
Education & Experience:
Bachelor's degree required and three-five years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Three to five years of experience in alumni relations or sales/relationship management required
- Excellent communication skills (verbal and written) and the ability to represent the university professionally both internally and externally.
- Demonstrated experience with volunteer development and oversight.
- Strong interpersonal, team, and leadership skills; tact and flexibility in working with diverse population groups.
- Sound judgment, the ability to analyze problems quickly and accurately, and the ability to develop practical and effective solutions to solve a variety of problems.
- Familiarity with Stanford University and the work of alumni relations is highly desirable.
- Understanding and commitment to goals of higher education is highly desirable.
Certifications and Licenses:
- Valid California Non-commercial Class Driver's License.
- Constantly perform desk-based tasks.
- Frequently stand/walk, sit.
- Occasionally grasp forcefully, use a telephone, lift/carry/push/pull objects that weigh up to 40 pounds.
- Rarely writing by hand, sort/file paperwork or parts.
- Ability to obtain and maintain a California Non-commercial Class license.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
- Occasional work on evenings and weekends.
- May work outdoors.
- Regular domestic and international travel are a requirement of this position.
- When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Successful candidates will be required to complete a background check prior to working at Stanford University.
This position is fixed-term through 8/31/2019, and may possibly be renewable based on performance and funding.
Visa sponsorship is not available for this position; all candidates must be eligible to work in the US.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Job: Alumni Relations
Location: Graduate School of Education
Job Code: 3482