The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
This position is responsible for the leadership, planning and management of central and auxiliary functions for Executive Director, Business Services, and Residential & Hospitality Services (RHS) reporting units, including Budget, Finance & Administrative Services. Reports to Executive Director and is a member of the RHS senior leadership team. Supervises Assistant Manager, RHS Communications. Works closely with department directors, managers and staff as part of the Business Services Division (BSD)/RHS management team to ensure best practices in cross unit initiatives and achieving unit goals, and financial and service excellence across all units. Leads divisional initiatives, including operations, communications, and customer service. Drives implementation across departments/units & ensures consistency while providing for appropriate customization. Accountable for helping to establish RHS goals & metrics; survey & data gathering, benchmarking & analysis; & management of reporting. Oversees & quality assures RHS communications in consultation with BSD Communications. Represents Exec Dir & RHS departments in collaborative opportunities, building & managing working relationships/partnerships throughout the University and externally, including consultation with multiple constituent advisory groups.
Residential & Hospitality Services (RHS) operates 7 days per week, 24 hours per day, including all University recognized holidays. Accordingly, this position may be required to work occasionally on the weekends or in the evening in support of key RHS activities (eg. move in/out).
A Bachelor's Degree and 7 years to 10 years of experience or equivalent combination of education and experience is required. Master's degree in Higher Ed or equivalent preferred. Demonstrated excellent communication skills both oral & written, including the ability to collaborate effectively with a diverse constituent group required. Ability to successfully manage highly complex projects & new initiatives not previously performed at the University of Pennsylvania required. Experience working independently while engaging resources across multiple work functions to help achieve goals required. Ability to multi-task and function in situations with changing priorities required. Prior supervisory experience required. Familiarity with service provision in a University environment is desired. Requires availability & willingness to work occasionally on the weekends or in the evening in support of key RHS activities.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link: http://jobs.hr.upenn.edu/postings/27022