|Provides a high level of customer service to Cal Dining customers and co-workers. Responsible for operating a point of sale system, operational access, and financial accountability.Contributes to Cal DiningÃs successful operation by providing a high level of customer service. This position interacts with dining staff, faculty, students and visitors to the University of California. |
Cashiering Control: Ã¯ Follow cash handling procedures as outlined in the University of California Business and Finance Bulletin BUS-49 and departmental and campus cash handling policy. Ã¯ Follow money handling procedures specific to Internal Audit and campus Cashier. Ã¯ Follow proper cash handling and other payment options procedures including: custody of daily money bags, record and reconcile sales on designated forms, secure sales and credit card receipts. Ã¯ Accurately operate the electronic point-of-sale (cash register), including: count customersÃ change, provide receipts, correctly process on-line card transactions, ask supervisor for change in a timely manner to meet customer demand. Refer problems to Manager or Supervisor.
Customer Service: Ã¯ Establish and maintain positive relations with our customers. Listen, and if possible, resolves customersÃ needs and reports them to the manager and/or supervisor. Interact enthusiastically and pleasantly with customers and co-workers to ensure a positive interaction and outcome in every interaction. Responsible for practicing good stewardship with university and customer resources. Ã¯ Demonstrate high level of customer service including: pleasantly greet/direct customers, assist disabled students, distribute/collect Comment Cards, answer general informational questions (e.g. meal service and meal plan options, meal hours, guest pricing, etc.). Ã¯ Knowledgeable about food being served, including allergens, ingredients, etc. Ã¯ Accurately prepare menu signs per required standards as needed. Ã¯ Maintain cleanliness of all work areas, including: sweep, mop, and wipe surfaces. Remove and properly dispose of trash, compost, and recyclable materials. Ã¯ Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility. Ã¯ Ensure all operational areas are clean and organized in a timely manner to meet customer demand. Ã¯ Work closely with managers, supervisors and co-workers to effectively achieve the goals and objectives of the University and Cal Dining.
Security and Safety: Ã¯ Responsible for security and safety at the public entrance to the operations. Ensure all customers have a valid payment option (i.e. meal plan, cash, credit card, etc.). Ã¯ Control unauthorized entrances, following unit specific procedures. Monitor departing customers to deter unauthorized removal of food products, supplies or equipment. Ã¯ Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility. Ã¯ Direct evacuation of area in an emergency, following established plans.
Meal Preparation: Ã¯ Set-up, prepare, replenish, restock, price, and distribute beverages, food and nonfood products in designated areas to ensure availability in a timely manner to meet customer demand. Ã¯ Ensure all operational areas are clean and organized in a timely manner to meet customer demand. Ã¯ Assemble and basic preparation of food products and beverages to support service and menu production, in adherence to Cal Dining service and production standards. Ã¯ Follow basic principles of safety and sanitation in food service. Ã¯ Check student postingsÃ¯ Cash handling experience in a retail operation. Ã¯ Public contact skills and experience. Ã¯ Must have basic English (reading, writing, listening, speaking) and math skills related to the safe and efficient performance of the job. Ã¯ Ability to read, write, speak and understand English and follow oral/written instructions. Ã¯ Ability to follow oral/written instructions. Ã¯ Must be able to lift and carry up to 50 lbs.