Cal Poly, San Luis Obispo
Information Technology Consultant - Career
Department: UH-Support Svcs & Programs (140900)
College/Division: Student Affairs
Salary Range: $4,372 - $9,683 per month.
***THIS POSITION IS OPEN UNTIL FILLED***
University Housing, a unit within the Division of Student Affairs, consists of Housing Administration, Facilities Operations, University Housing Depot, Housing Technology, and Residential Life and Education, sharing the overall responsibility for serving the on-campus housing program for over 7,000 residents, which includes 3,300 students living in residence halls, 3,700 students in the Cerro Vista and Poly Canyon Village apartments; 45 students in Agriculture Housing units; 36 students in Cal Poly Lofts downtown; and housing approximately 16,000 guests annually. The University Housing Department consists of approximately 137 full-time staff, up to 50 part-time staff and 150+ student assistants with an overall annual Departmental operating budget of over $50 million.
Student Affairs delivers innovative co-curricular learning experiences that directly impact student recruitment, retention, and graduation from Cal Poly. As one of the largest divisions on campus, it is committed to the active engagement, wellbeing, inclusion and success of all students. In 2017, Student Affairs was named a Promising Place to Work by Diverse Magazine for its leadership in employee diversity, staffing practices, and workplace environment.
The incumbent in this position is a member of the University Housing team. In conjunction with the Assistant Vice President for Student Affairs/Executive Director, Senior Associate Director, Associate Directors and other managers, staff, and students, this position assists in carrying out the mission and philosophy of University Housing and is responsible for supporting and contributing to a positive atmosphere that facilitates respect, inclusivity, and collaboration. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, developing practicable and thorough solutions, and using effective communication and listening skills.
The career level is broad and includes intermediate through senior level positions. This position serves as primary operational support providing effective customer service for information technology based systems. Core functions for this position include: application management; user and server administration; project management; system evaluation, analysis, and design; business process analysis and improvement; desktop engineering and technical evaluation of end-user devices; configuration and implementation of network devices; analyzing user needs and making hardware/software recommendations; and training on application software and preparing user documentation.
NOTE: To view the full position description including all the Duties and Responsibilities click here
Minimum Qualifications (Staff Only):
Bachelor's Degree and two years of relevant experience (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis)
Working knowledge in supporting Microsoft Windows and Apple Mac workstation environments, tablets, and smart phones, including demonstrated ability to diagnose, troubleshoot, and resolve hardware and software problems utilizing both established processes/policies and innovative solutions.
Experience in Windows enterprise network administration, including TCP/IP, DHCP, and DNS; group policies; Active Directory computer and user administration; assigning shares and security permissions; and troubleshooting printing, drive mapping, etc.
Proficiency using standard software packages and a demonstrated ability to install, configure, maintain, and troubleshoot software and hardware workstations.
Demonstrated ability to apply sound judgment to elevate problems appropriately.
Ability to use specialized administrative software tools to enhance operational efficiency.
Ability to work independently to establish priorities, organize workflow, coordinate, and schedule assignments and plan long range projects and events.
Ability to diagnose, troubleshoot, and resolve hardware, software, network connection, computer, and printer hardware problems.
Ability to analyze and troubleshoot connectivity issues in both hardware and applications and resolve interface problems; and general understanding of local area network connectivity, integration, configuration and protocols.
Ability to apply campus information security policy and standards to develop specific security requirements. Ability to apply security models and frameworks to ensure appropriate security is maintained.
Knowledge of information technology systems and/or applications, including smart room environments, access procedures, networks, and/or databases.
Working knowledge of common software application packages, data structures and utilities, and operating systems and communication interfaces within the computing environment. Knowledge of or the ability to quickly learn networked access control, residential management, and facilities management systems.
Ability to learn tools for performance monitoring, asset management, and issues tracking.
Demonstrated ability to translate technological solutions into terms understandable by a variety of users; and demonstrated ability to work with technical and non-technical staff to identify user requirements and translate them into technology-based solutions.
Demonstrated ability to research and evaluate new technologies and software to meet user needs.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to devise methods for integrating technical tools and applications into administrative practices.
Ability to integrate multiple applications and systems.
Ability to analyze data requirements and research data.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
NOTE: To view the full position description including all the Required Qualifications click here
Bachelor's Degree in Computer Science, Information Systems or related field.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Experience administering Housing technologies in a higher education environment.
Ability to develop and write SQL Queries and use report writing tools.
Experience developing or using application programming interfaces API (Application Program Interface).
Working knowledge of web page development tools and the ability to edit and maintain web pages; knowledge of, or ability to quickly learn, ADA accessible website design.
Experience with Microsoft Active Directory, Microsoft System Center Configuration Manager, and/or Microsoft Terminal Services.
Experience with Apple hardware and software including operating systems, iPads, and iPhones.
Posession of industry certifications for Information Technology.
Working knowledge of University infrastructure, policies and procedures.
Familiarity with FERPA, PCI security standards, and other information security standards.
***THIS POSITION IS OPEN UNTIL FILLED***
Ability to work in a fast paced environment, with potentially frequent interruptions, and general office noise/distractions.
Must possess strong verbal communications skills.
Must be willing to accept reassignment of duties if needed and participate in cross training.
Ability to work in confined spaces including under tables and desks to check computer and network wiring connections.
Independently, must be able to move 20+ pounds and be able to traverse the campus.
Must be able to ascend and descend stairs.
Must be available to work occasional weekends or evenings to meet deadlines, handle crisis situations, and provide coverage for annual residence hall and apartment openings and closings.
Must be able to work extended periods of time at desk/computer.
Must be willing to travel and attend training programs off-site for occasional professional development and advancement of position requirements.
Must be able to work additional hours, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically after-hours to perform work as needed on an emergency basis.
This position classification has been defined as "Exempt" and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
May be required to complete a Supplemental Employment Application Questionnaire, which contains questions pertaining to conviction history, and submit it when requested by Cal Poly. This disclosure is confidential and will not necessarily preclude applicants from employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
Review Begin Date:
Requisition Number: 104312
To Apply: All applicants must apply online at: https://www.calpolyjobs.org.
Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
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