Access Services supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.
The regular schedule for this position may include work on holidays, inclement weather and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off during these periods is at the discretion of the supervisor based on business need.
Reporting to the Associate Director of Access Services for Faculty of Arts & Sciences Libraries, the Access Services & Audio Visual Assistant carries out various tasks at the Cabot Science Library to provide access to Harvard Library and its collections. The Access Services & Audio Visual Assistant performs a variety of complex library duties requiring a broad understanding of library-wide procedures to provide access to collections, process library materials, and assist patrons in the use of audio visual equipment. This highly visible position operates in a busy environment and involves actively assisting users and monitoring multiple library functions.
DUTIES AND RESPONSIBILITIES
Circulation: Open and close library and/or Access Services work areas; perform tasks associated with the automated circulation system (charge/discharge and renew materials, create holds and recalls, change item statuses); communicate and enforce library policies; assist patrons with the use of the HOLLIS catalog and the library system to manage patron account information; process item requests; manage requests for off-site Depository materials; process incoming Harvard Depository materials and transfers from other libraries; support security measures; supervise student workers
Audio-Visual Support: Provide day-to-day support for the spaces in Cabot Science Library; offer support, trouble-shooting and onsite assistance for faculty, staff and students in the use of all the spaces; AV support and training for presenters at the Discovery Bar and Library Classroom; oversee daily technical operations for workshop and event support; assist library staff with technical projects, provide input for equipment purchases; assist with equipment lending program; in a highly skilled manner sets up, operates, and oversees the use and care of multimedia equipment including, but not limited to, data projection systems, laptops, digital audio recording and sound reinforcement systems, video recording systems, Crestron and Extron systems, matrix switchers, and IP videoconferencing; communicates with repair staff to stay informed about the condition of learning and event spaces; attends and contributes to learning spaces planning tours
Library Equipment: Maintain, troubleshoot, and coordinate service maintenance for public photocopiers and scanners, public computer workstations, public printers, circulating equipment, and AV equipment; assist patrons in using Crimson Cash and/or local School-based print accounts
Student Workers: Supervise, train, adjust schedules, and assign tasks to student workers; oversee performance of daily tasks; address coverage gaps; approves reported time for student workers
*See Additional Information section for more Duties and Responsibilities.
Duties and Responsibilities:
- Information Services: Answer informational and directional questions about Cabot Science Libraries and other Harvard Libraries; use the HOLLIS catalog and Aleph to locate materials and answer user questions; appropriately refer patrons with questions that require significant subject expertise; maintain an awareness of role of Access Services and its function within the Harvard Library and the University as a whole
Course Reserves: Process course reserve requests and perform physical processing of reserve materials; supervise student workers processing reserve materials, communicates reserve policies and procedures to students, faculty, and teaching staff; identify problem items or materials requiring replacement, initiate reorder or other resolution
Stacks Maintenance & Reshelving: Process materials for reshelving and reshelve materials; monitor and maintain collection stacks in proper order and oversee arrangement of books on shelves; supervise and assign tasks to student workers charged with reshelving and stacks maintenance projects; participates in collection management projects
Resource Sharing: Support resource sharing activities, including processing Scan & Deliver workflows and overseeing student workers; help troubleshoot workflow or equipment problems
Physical Facility: Monitor building; maintain awareness of physical condition, use of space, etc.; identify and resolve/report problems as appropriate; conduct periodic building walkthroughs and clear building at closing time; assists users with disabilities in accessing library materials
Fines & Billing: Provide patrons with basic information regarding overdue fines owed and refers patrons to the library billing office as appropriate.
- Other: Resolve problems for users through the use and interpretation of established guidelines; assist in the planning and implementation of procedures and workflows; collect and record information about library usage, workflows, and processes and create reports; effectively communicate with library patrons and colleagues in person, by telephone, and through email and other electronic media; participate in committees and working groups; may occasionally support Access Services activities in other units; other tasks and duties as assigned
At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.
A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers—now and in the future—with comprehensive access over time to all of these materials.
Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community at http://hr.harvard.edu/why-harvard.
The Harvard Library is a proud member of the ACRL Diversity Alliance.
Salary Grade: 052
Union: 55 - Hvd Union Cler & Tech Workers