Responsible for leading a team who are accountable for product order services, labor and parts dispatch, and technical support contract administration in a high volume, fast-paced business. This position involves leading others, prioritizing, scheduling, and delegating work, and improving performance to ensure timely and cost effective completion of sales and services support. Additionally, this role involves the advocacy of the Customer Care group both inside and outside of the company. The incumbent will be responsible for motivating and elevating the performance of the team to achieve targets of defined performance metrics while driving process efficiency and controlling costs. Additionally, the incumbent ensures critical customer-facing activities are addressed and linked to the business performance. Successful outcomes in the position should be linked to increasing favorable ratings by our customers in the twice per year Customer Loyalty survey conducted by the Customer Experience team.
Bachelor's Degree, its international equivalent, or equivalent work experience required.
Fluent in English to serve customers with the region.
The position requires a broad skill set, and at least 8 years of business management experience, preferably with customer service organizations.
Strong verbal and written communication skills, the ability to provide leadership to direct reports,proven track record of achieving results and expanding scope of accountability/responsibility.
Familiarity with RA products, services, and field-based organizations, as well as the ability to navigate through the matrix organization
Demonstrated ability to understand customer service, lead, motivate and energize organizations in transition is required
Demonstrated outcomes in process improvement and productivity gains.
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growt...h – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.