Access Services supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.
Reporting to the Associate Director of Access Services for Faculty of Arts & Sciences (FAS) Libraries, the Access Services Librarian leads a team of Access Services staff at the Harvard Fine Arts Library, Chemistry Library, and Physics Library to provide access to Harvard Library and its collections. In addition, the Access Services Librarian assists the Associate Director of Access Services for FAS Libraries and a fellow Access Services Librarian in coordinating daily operations and maintaining services across the FAS library system. The Access Services Librarian performs a variety of managerial and operational duties requiring substantial knowledge of library systems and procedures to provide access to collections, process library materials, and assist patrons in the use of library resources. This highly visible position operates in a busy environment and involves actively assisting users and monitoring multiple library functions.
The regular schedule for this position may include work on holidays, inclement weather and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off during these periods is at the discretion of the supervisor based on business need. The schedule of this position is Tuesday through Saturday 9am–5pm; scheduled hours subject to change based on annual academic cycle and department needs.
Duties and Responsibilities:
Management and Leadership: Direct and supervise the daily Access Services operations of Harvard's Fine Arts Library, as well as operations at Harvard's Physics and Chemistry Libraries; lead day-to-day activities for a group of 5.6 FTE (full-time employees); manage public service, circulation, reshelving, and resource sharing activities, setting high patron service standards and solving complex and time-sensitive problems; responsible for ensuring that unit meets operational expectations, including hours of operation and service standards; plan and prioritize daily workflows; assign tasks and projects to team members; approve reported time and paid time off requests for staff; communicate departmental goals, policies, procedures, and best practices in staff meetings and through written documents; collect and monitor information about library usage, workflows, and processes; develop, document, and refine procedures and workflows; coordinate activities with other Access Services units, work collaboratively with colleagues to achieve common goals; offer input into hiring staff, manage performance evaluations of team staff
Circulation: Oversee the Access Services work areas; oversee tasks associated with the automated circulation system (charge/discharge and renew materials, create holds and recalls, change item statuses); communicate and enforce library policies; assist patrons with the use of the HOLLIS catalog and the library system to manage patron account information; process item requests; manage requests for off-site Depository materials; process incoming Harvard Depository materials and transfers from other libraries; support security measures; supervise student workers.
*See Additional Information section for more Duties and Responsibilities.
Duties and Responsibilities Continued:
Course Reserves: Manage course reserve operation at the Harvard Fine Arts Library; organize workflow and distribute work to staff and student workers; process course reserve requests and perform physical processing of reserve materials; supervise student workers processing reserve materials, communicate reserve policies and procedures to students, faculty, and teaching staff
Library Equipment: Oversee,maintain, troubleshoot, and coordinate service maintenance for public photocopiers and scanners, public computer workstations, public printers, and microform readers; assist patrons in using Crimson Cash and/or local School-based print accounts
Student Workers: Hire, supervise, train, adjust schedules, and assign tasks to student workers; oversee performance of daily tasks; address coverage gaps; approves reported time for student workers
Information Services: Answer informational and directional questions about the Harvard Fine Arts Library and other Harvard Libraries; use the HOLLIS catalog and Aleph to locate materials and answer user questions; appropriately refer patrons with questions that require significant subject expertise; maintain an awareness of role of Access Services and its function within the Harvard Library and the University as a whole
Stacks Maintenance & Reshelving: Process materials for reshelving and reshelve materials; monitor and maintain collection stacks in proper order and oversee arrangement of items on shelves; supervise and assign tasks to student workers charged with reshelving and stacks maintenance projects; participates in collection management projects
Resource Sharing: Support resource sharing activities, including processing Scan & Deliver, Borrow Direct, Interlibrary Loan workflows, and overseeing student workers; help troubleshoot workflow or equipment problems
Physical Facility: Monitor building; maintain awareness of physical condition, use of space, etc.; identify and resolve/report problems as appropriate; conduct periodic building walkthroughs and clear building at closing time; assists users with disabilities in accessing library materials
Fines & Billing: Oversee the provision to patrons of basic information regarding overdue fines owed and refers patrons to the library billing office as appropriate.
Other: Resolve high-level problems for users through the exercise of sound judgment and the interpretation of established guidelines; develops and implements procedures and workflows, initiates improvements; collect and record information about library usage, workflows, and processes and create reports; effectively communicate with library patrons and colleagues in person, by telephone, and through email and other electronic media; work cooperatively with other library departments on projects and to coordinate routine workflows; participate in committees and working groups; support Access Services activities in other units; other tasks and duties as assigned.
Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community athttp://hr.harvard.edu/why-Harvard.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary