This role works within the Client Lifecycle Design and Management (CLDM) Delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of Anti Money Laundering, Know Your Client, Tax, OTC reform and Financial Markets regulations
Single point of contact for facilitating global CLDM (Client Lifecycle Design and Management) change agenda into SCB regions.
Regional Voice Of Customer representative in CLDM (Client Lifecycle Design and Management) change forums.
Facilitation of regional requirement gathering, validation for global changes.
Drive deployment and adoption of CLDM change agenda into regions and countries.
Key Roles and Responsibilities
Lead the delivery of the global change agenda across the region.
Manage local and regional deployment plans and roadmaps
Ensure regional and local stakeholders are appropriately engaged to drive successful adoption.
Ensure mandatory local-specific requirements are identified and factored into the change agenda.
Manage Change Champions to ensure success of local change delivery efforts, from requirements gathering through to user acceptance testing, deployment and post-live support.
Represent regional voice in global CLDM (Client Lifecycle Design and Management) change forums.
Manage post-go-live support and operational monitoring activities to ensure issues are identified and resolved and changes are successfully adopted by Business As Usual.
Effectively manages global, regional and local stakeholder groups within the end-to-end Client Lifecycle, including Relationship Managers, Product teams, COBAM and CET.
COLT program team, including Stream Leads and Change Management Teams
Regional CDD Risk Managers.
Group and regional FCC.
Global CLDM team, including Delivery, Business Architecture and Policy Implementation teams
Qualifications and Skills
Excellent project management skills.
Ability to manage a broad range of Stakeholders, from working level through to senior management.
Senior experience delivering change projects in the Client Due Diligence (CDD) and Client Lifecycle Management (CLM) domains across multiple geographies.
Subject matter expertise in CDD and CLM concepts and processes.
Excellent problem solving and analytical skills; able to break down complex problems to identify core requirements and define fit-for-purpose solutions.
Interpersonal skills in networking, influencing and decision taking.
Strong communication skills - oral, written and presentation.
English language fluency
Knowledge of CIB, CB and BB business segments, client types and product offerings.
5 plus years experience working in financial services
Bachelor degree in Finance, Economics, or related field of study, from an accredited institution
Advanced degrees (JD, MBA, etc.) will be viewed positively - ACAMS certification strongly preferred
How To Apply
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Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Equal Opportunity Employer
Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.