Director Patient Access-16009108 Care Site Description Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit health care organization. Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring health – and hope – to our patients. Fast Facts Denver (estab.1873) Largest acute care provider in Denver area 2,397 associates, 1,332 medical staff, 108 residents 371 beds New $623 million, 360-bed, 826,000-square-foot replacement facility (December 2014) Services & Expertise Breast Care Center Cardiovascular Services Center for Women and Infants Comprehensive Cancer Center Emergency Services Medical Imaging Orthopedics Plastic & Reconstructive Surgery Rehabilitation Surgical Care Weight Loss Surgery Center Kudos: Saint Joseph Hospital offers excellence across the continuum of care for patients. Visit: http://www.saintjosephdenver.org/ Description The Director of Patient Access is responsible for leading the patient access function for designated SCL Health care sites – providing a high level of operational effectiveness as well as customer service during the scheduling and registrations processes. This position is key to implementing initiatives, transforming patient access services across the care site, improving the patient experience as well as financial outcomes. This position will effectively direct patient access to meet identified key performance objectives. This position will build and maintain relationships with the care site CFO, site leadership and other collaborative partners in the organization in system and site initiatives. Operational Responsibilities Collaborates with the Sr. Director of Patient Access to set the financial performance goals and determines plans, priorities, and work assignments to achieve them. Responsible to operate in a matrixed reporting relationship to the care site as well as to the SCL Health Revenue Cycle. Responsible for leading all patient access operations through collaboration and integration with internal and external partners. Directs and manages patient access department in a manner that delivers high quality registration services highly integrated with patient billing/financial services with the objective of lowering overall revenue cycle production costs. Manages within a framework of identified revenue cycle metrics, ensuring consistently high performance. Contributes to the development of the annual budget. Makes spending and resource decisions within budgetary guidelines; ensures accountability to operating and capital budget. Evaluates effectiveness of patient access work functions and implements "best practice" changes to workflow, policies, procedures and systems as appropriate. Co-manages financial counseling and Medicaid eligibility services based at the care site. Ensures all activities are supportive of Internal Audits and Organizational Responsibility Program (ORP), Compliance, Safety, JCAHO, EMTALA and HCAHPS initiatives. Manage and coordinate activities related to personnel management, including interviewing, hiring, staffing and counseling. Reporting Relationship: Direct: Senior Director of Patient Access; Indirect: Site CFO Employees Supervised: All on-site Scheduling and Registration staff who report up through Patient Access Qualifications Bachelor's degree or equivalent work history in management and/or health related field. CHAA and/or CHAM Certification Preferred. Demonstrated knowledge of the health care industry, specifically the functions of access services and patient accounts through a minimum of seven years' experience, three of which are required in a management/supervisory role. Demonstrated experience working with clinical staff within the hospital and operations leadership; Dynamic communication and leadership skills necessary to communicate to all levels of management, to effe
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.