Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 21,000 of the most talented hearts and minds in medicine.
Through Centura Health’s 17 hospitals, two senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or Kansas community you will love to call home.
Enjoy amazing people, competitive pay, some of the best benefits in the industry and plenty of opportunity for professional growth and development.
If you’re ready to discover the difference of working for a fully-integrated health system with a non-profit, faith-based mission to care, we look forward to receiving your application.
Job Description/Job Posting ID: 97931
Recruiter Contact: Danielle Octavi, firstname.lastname@example.org
Responsible for resolving regulatory and commercial accounts. Facilitates the analysis and research of EOB's to problem solve outstanding accounts. Analyzes credit balances and issues refunds as necessary.
Minimum Education Requirements
High School Diploma or GED required
Minimum Experience Requirements
2 years computer experience, strong customer service skills. Prior office experience in a healthcare environment, medical terminology, and the ability to multitask and prioritize, preferred.
Position Duties (essential functions denoted with an * )
Performs account review to resolve regulatory and commercial accounts.*
Researches outstanding accounts by partnering with peers, vendors, and patients.*
Generates letters to patients for COBs or to obtain additional account information.*
Maintains escalation logs of accounts sent to patients and vendors for easy follow up.*
Partners with facility peers to resolve any edits or communicate any additional information needed to collect outstanding accounts.*
Utilizes problem solving skills to coordinate with revenue management team issues that may arise as it pertains to billing.*
Researches outstanding issues to assist in the facilitation of timely account resolution.*
We extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people of our communities.
It is essential that associates be able to support the values of Centura Health and interact effectively with physicians, patients, residents, visitors and staff. Each associate is expected to demonstrate a commitment to core values, standards of behavior and professionalism through appropriate conduct and demeanor at all times.
CORE VALUES and STANDARDS OF BEHAVIOR
Integrity: Honesty, directness, and respect for commitments made. Stewardship: Respectful use of all natural, human and financial measures. Spirituality: Acknowledgment of its central role in facilitating mental, physical and emotional health. Imagination: Creativity and innovation in all we do. Respect: Respect for all persons and our Christian identity, heritage and missions of our sponsoring organizations. Excellence: Striving to exceed the clinical quality, customer service and cost performance expectations of our customers. Compassion: Sensitivity and responsiveness to persons in need.
SECURITY ACCESS: CONFIDENTIAL INFORMATION
Staff may have access to confidential patient, associate and/or organizational information as it applies to their job responsibilities and must comply with the terms of Centura Health policies in protecting that information.
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.