Conducts outbound calls to aid in the collection of past due contract premiums. Resolves and reprocesses rejected credit card transaction problems. Effectively uses skills and tools to locate, contact and resolve delinquent debts. Performs daily call center responsibilities, working with the floor supervisor to maintain the efficient operation of the call center.
Responsibilities 1. Conducts a high volume of outbound calls to customers regarding the collection of past due contract premiums and/or delinquent accounts for services rendered. 2. Determines the reason of the delinquent account and arranges terms of Deferred Payment Arrangement (DPA). 3. Confer with customers by telephone in attempt to determine payment schedule and/or whose credit card has rejected or expired leading to open amounts on their account. 4. Performs the necessary follow up with customers who have not met the terms of the DPA. 5. May refer certain accounts to collection agencies. 6. Follows company policy and FDCPA guidelines in the collections of 1st Party defaulted accounts. 7. Tracks statistics on success of outbound collection calls.
Education and Experience Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Skill in providing customer quality service in all job tasks
Skill in managing escalated calls from upset customers
Using established procedures and working under immediate supervision, performs assigned tasks
Ability to work assigned schedule regularly and reliably
Ability to effectively make outbound calls, take inbound calls using a dialer and or manually
Ability to use computer systems to navigate collections database effectively
Effectively use skills and tools to locate, contact and resolve delinquent debts
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.