Coordinates activities and provides secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients' family members, referring physicians, and third party carriers with regard to patient-related issues. Works with others in a team environment.
DUTIES AND RESPONSIBILITIES:
Schedule meetings and maintain calendars for Department of Psychiatry providers at Howard County General Hospital. Maintain schedule of department activities, including the monthly call schedule for Department of Psychiatry providers.Maintain department files.
Acts as communication liaison between Department of Psychiatry at HCGH and home department. Acts as liaison between Department of Psychiatry at HCGH and important HCGH stakeholders including but not limited to the executive office, facilities department, IT department, and the medical staff office.Obtain and record patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
Coordinates a multi-faceted clinical/research office. Assists patients, referring physicians, and third party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets. Schedules patients for laboratory tests, medical examinations, and consultations. Acquires medical/psychiatric records of patients.
Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans. Obtains precertifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms. Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation. Types routine correspondence and reports from dictation or handwritten copy using personal computer. Transcribes machine dictated medical reports and other documentation using medical terminology. Performs data entry of consult questionnaires.
Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms. Answer telephone, screens callers, relays messages, and greets visitors. Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.
Coordinates the servicing of office equipment. Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information. Completes various request forms for office supplies and equipment as directed. Other duties as assigned.
Register and schedule follow up patient appointments and new patients Manage messages, Patient management Enter telephone encounters Print letters patient letters and Patient Correspondence Review clinical information and print records Scanning patient information eRx refill and orders messaging to prescribers MyChart . Pen orders and route to provider for authentication. Serve as back-up EPIC Schegistrar as needed in other Psychiatry clinics. Collects time of service payments and enters into EMDEON.
EPIC Proficiency /Training:
Regular audits of EPIC competency, 90% or greater registration accuracy required Maintain competency by completing annual recertification training and passing all assessments.
Clinical sensitivity required. Medical terminology preferred. Excellent computer skills and organizational skills required. Excellent communication, mathematical computation, spelling, and grammar skills required. Experience in the Johns Hopkins system strongly preferred.